Iryna Kazantseva
Travel agent/manager
Chicago,IL
Summary
Independent Travel Agent offering more than 14 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with a successful team.
Overview
14
14
years of professional experience
Work History
Self Employed
Private Entrepreneur
10.2009 - Current
- Managed senior-level personnel working in marketing and sales capacities.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Created, maintained and updated filing systems for paper and electronic documents.
Travel Agent
Entrepreneur KAZANTSEVA I.U
03.2010 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Master Of Business - International Business Management
Ternopil Institute of Social And Information Tech
Ukraine 07.2010
Bachelor Of Business - International Business
Ternopil Institute of Social And Informational Tec
Ukraine 06.2009
Skills
- Company Guidelines and Procedures
- Travel Arrangements
- Client Amenities
- Travel Insurance
- Administrative Tasks
- Company Branding
- Travel Research
- Overseas Tours
- Executive Travel
- Special Needs Travelers
- Hotel Accommodations
- Social Media
- Mentoring and Training
- Marketing
- Client Consultations
- Global Destinations
- Service Promotion
- Client Relations
- Relationship Management
Languages
English
Limited Working
Ukrainian
Native or Bilingual
Polish
Limited Working
Russian
Native or Bilingual
Timeline
Travel Agent
Entrepreneur KAZANTSEVA I.U
03.2010 - Current
Self Employed
Private Entrepreneur
10.2009 - Current
Master Of Business - International Business Management
Ternopil Institute of Social And Information Tech
Bachelor Of Business - International Business
Ternopil Institute of Social And Informational Tec
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