Kimberly Bradford

My level of service to my clients that I have had for over 25 years consisted of listening to their needs first. Assessing what is the best fit for desires that stayed within their budget and following up once they returned. I have relationships of such length because of the care, devotion and level of integrity I provided for them. If you put your clients first, they will remain loyal. Never make it about you, it's always about them. I treat people as individuals. Everyone deserves respect and consideration.

• Implemented automated office systems, optimizing client and data communications as well as records management.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.