Iryna Kornet
Frisco,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Associate Cashier
7-eleven Stores
03.2023 - 06.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept Deli and counter areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
Casino Table Games Dealer
Carnival Cruise Lines
Miami, FL
11.2019 - 03.2023
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Prepared players to join games by explaining rules and exchanging money for chips.
Contract Manager
"HopHey " Company
03.2019 - 11.2019
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built and managed processes for tracking and monitoring department performance.
Private Banking Assistant
VTB Bank
Dnipro, Ukraine
02.2016 - 02.2018
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Presented new and additional products and services to existing customers.Greeted customers and delivered information about new account processes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Bank Specialist
PJSC "SberBank"
03.2012 - 04.2016
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Assisted customers with banking needs and inquiries.
Bank Customer Service Specialist
PJSC " PrivatBank"
Dnipro, Ukraine
06.2003 - 04.2012
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Education
Bachelor of Science - Finance
National Mining University of Ukraine Postgraduate
Dnipro, Ukraine06.2009
Bachelor of Science - Physics Teacher Education
Dnipro National University
Dnipro, Ukraine06.2003
Skills
ORGANISATIONAL SKILLS
- Sales Report Generation
- Interpretation and Translation Services
- Customer Service and Assistance
- Complex Product Knowledge
- Guest Services
SOCIAL SKILLS
Living and working with other people, in multicultural environments, in positions where
communication is important and situations where teamwork is essential (for example culture and
sports), etc]
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Associate Cashier
7-eleven Stores
03.2023 - 06.2023
Casino Table Games Dealer
Carnival Cruise Lines
11.2019 - 03.2023
Contract Manager
"HopHey " Company
03.2019 - 11.2019
Private Banking Assistant
VTB Bank
02.2016 - 02.2018
Bank Specialist
PJSC "SberBank"
03.2012 - 04.2016
Bank Customer Service Specialist
PJSC " PrivatBank"
06.2003 - 04.2012
Bachelor of Science - Finance
National Mining University of Ukraine Postgraduate
Bachelor of Science - Physics Teacher Education
Dnipro National University
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