Ambitious, hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Also, speak fluent English, Ukrainian and Russian. Now learning Spanish
Hi, I’m
Iryna Moskovchenko
Chicago,IL
Summary
Overview
3
years of professional experience
Work History
Eduardo’s Enoteca Chicago, IL
Host/ Carry Out
05.2023 - 10.2023
Job overview
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Manage reservations in system.
- Answer the phone.
- Accept and manage online orders and orders through the phone.
- Give customers orders.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accepted payments from guests for take-out foods.
Biani champagneria Kharkiv, Ukraine
Server
03.2021 - 11.2022
Job overview
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Lyceum “Rescuer” Kharkiv Ukraine
High School Diploma
05.2021
University Overview
National Biological University Kharkiv Ukraine
Bachelor of Science from Biology
University Overview
Skills
- Server Support
- Reservations Management
- Telephone Reception
- Team Collaboration
- Reservation Coordination
- Takeout Order Processing
- Menu Board Art
- Event Planning
- Guest Relations
- POS Software ( Open table, toast, DoorDash)
- Customer Service
- Food Running
- Safe Food Handling
- Menu Presentation
- Payment Processing
- Beverage Preparation
- Positive and Professional
- Upselling
- Guest Seating
- Guest carry-out
- Outstanding interpersonal skills
- Positive outlook
- Bagging and carryout services
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Timeline
Host/ Carry Out
Eduardo’s Enoteca
05.2023 - 10.2023
Server
Biani champagneria
03.2021 - 11.2022
Lyceum “Rescuer”
High School Diploma
National Biological University
Bachelor of Science from Biology