Iryna Pak
Palatine,IL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager
Maintenance services Chicago
Elk Grove Village, Illinois
09.2025 - Current
- Managed daily office operations for maintenance services in Chicago.
- Coordinated scheduling for service appointments and team assignments.
- Oversaw inventory management and ordered supplies for efficient operations.
- Maintained communication between clients and maintenance staff effectively.
- Developed filing systems to organize client records and service reports.
- Assisted in training new staff on office procedures and software tools.
- Handled customer inquiries and resolved issues with professionalism.
- Implemented office policies to improve workflow and team collaboration.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Front Desk Receptionist
Elterman urology clinic
Niles, IL
06.2024 - 09.2025
- Greeted patients warmly and provided information about urology services.
- Managed appointment scheduling using electronic health record systems.
- Assisted patients with completing registration forms and insurance documentation.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Maintained patient confidentiality while handling sensitive medical information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
Education
Master of Laws - Criminal Procedure
Lviv National University of Ivan Franko
Lviv, Ukraine 09.2015 - 12.2020
Skills
- Office management
- Customer service
- Appointment scheduling
- Inventory management
- Data entry
- Team collaboration
- Communication skills
- Staff training
- Problem resolution
- Time management
- Document organization
- Record maintenance
- Client relations
- Employee supervision
- Organizational skills
- Team bonding
- Database administration
- Policy implementation
- Meeting planning
- Facility management
- Workflow optimization
- Scheduling coordination
- Supply management
- Mail handling
- Payroll processing
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Limited
Timeline
Office Manager
Maintenance services Chicago
09.2025 - Current
Front Desk Receptionist
Elterman urology clinic
06.2024 - 09.2025
Master of Laws - Criminal Procedure
Lviv National University of Ivan Franko
09.2015 - 12.2020