Isaac Adams
Henderson,NC
Summary
Proven Mobile Phone Technician with a track record of enhancing customer satisfaction through expert repair of mobile issues, coupled with exceptional service at Self Employed. Skilled in multitasking and problem-solving, demonstrated by efficiently managing high workloads and reducing material waste. Excelled in team collaboration and critical thinking, ensuring seamless project completions and safety standards.
Overview
12
12
years of professional experience
Work History
Mobile Phone Technician
Self Employed
10.2019 - 03.2024
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Assisted customers in understanding their devices'' features better; providing personalized guidance on usage and maintenance tips.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Maintained a high level of technical expertise by staying current on evolving mobile phone technologies.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile phone issues.
Cutting Machine Operator
Duraplast Ghana
06.2017 - 03.2019
- Managed large workload of quality production in fast-paced environment with interruptions and tight deadlines.
- Read work order and verified required pre-fabrication work.
- Reduced material waste with precise measurements and accurate cutting techniques.
- Collaborated closely with other departments such as assembly or shipping to ensure seamless integration of cut parts into final products.
- Ensured timely completion of projects by effectively prioritizing tasks based on deadlines and customer requirements.
- Took materials and cut to proper dimensions based on production order specifications.
Security Officer
G4S Security Company
07.2012 - 03.2014
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Koforidua Senior High School
West Africa (GHANA)04-2012
Skills
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Reliability
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Safety awareness
- Self Motivation
- Computer Literacy
Timeline
Mobile Phone Technician
Self Employed
10.2019 - 03.2024
Cutting Machine Operator
Duraplast Ghana
06.2017 - 03.2019
Security Officer
G4S Security Company
07.2012 - 03.2014
High School Diploma -
Koforidua Senior High School
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