Isaac Aparicio
Brentwood,CA
Summary
Proven ability to enhance customer satisfaction and streamline operations, demonstrated during my tenure at Lone Tree Golf And Event Center. Skilled in efficient coordination and active listening, I excel in high-pressure situations, ensuring seamless experiences. My integrity and commitment to service have significantly contributed to operational efficiency and positive customer engagements.
Overview
5
5
years of professional experience
Work History
Restaurant Host
Lone Tree Golf And Event Center
05.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Retail Team Member
Party City
09.2019 - 04.2022
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Assisted in training new hires on store policies, procedures, and best practices.
Education
Associate of Arts - Business
Los Medanos College
Pittsburg, CA06.2025
High School Diploma -
Liberty High School
Brentwood, CA06.2021
Skills
- Strong multitasking
- Patience under pressure
- Integrity and Honesty
- Efficient Coordination
Timeline
Restaurant Host
Lone Tree Golf And Event Center
05.2022 - Current
Retail Team Member
Party City
09.2019 - 04.2022
Associate of Arts - Business
Los Medanos College
High School Diploma -
Liberty High School
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