Isaac Archuleta
Eagle Mountain,Utah
Overview
8
8
years of professional experience
Work History
AP&P Correctional Officer
Utah Department of Corrections
05.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced instances of contraband by thoroughly searching inmates, dorms, bunks, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Processed new residents into facility and processed residents for release.
- Supported the re-entry process for offenders by connecting them with appropriate resources, such as job training programs and community-based services.
- Supported reentry programs that prepared inmates for successful integration into society.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Administered drug tests to inmates.
Delivery Driver/Mail Courier
Fedex Express
09.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Demonstrated attention to detail while handling fragile items carefully, preventing damage or breakage during transit.
- Managed high-stress situations with professionalism during peak delivery seasons, maintaining composure under pressure for efficient task completion.
Member Service Agent
Mountain America Credit Union
05.2022 - 09.2022
- Assisted members with account needs
- Filed affidavits of fraud for members
- Offered financial guidance for members
- Advised and assisted members in making informed decisions regarding their accounts.
- Worked in conjunction with other business partners (Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines.
- Cross-sells credit union products and services to encourage a full-financial relationship with the credit union.
- Worked efficiently and effectively within multiple channels of inquiries
- Resolved member issues efficiently, utilizing strong problem-solving skills and comprehensive knowledge of company policies.
- Maintained detailed records of member interactions, ensuring all pertinent information was accurately documented for reference in future communications.
- Managed high call volumes while maintaining exceptional levels of professionalism and accuracy throughout each interaction.
Fraud Analyst
Guitar Center
10.2019 - 05.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Sales Representative
Guitar Center
07.2018 - 10.2019
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Escalated concerns or advanced problem calls to management staff.
Reservation Specialists
Intercontinental Hotels Group
06.2017 - 07.2018
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
Cashier/Restaurant Team Member
Cafe Rio
02.2017 - 06.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Prepared food orders
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
High School Diploma -
American Preparatory Academy
Draper, UT06.2018
Skills
- Goal oriented
- Building rapport
- Attention to detail
- Problem-solving
- Time management
- Conflict resolution skills
Timeline
AP&P Correctional Officer
Utah Department of Corrections
05.2023 - Current
Delivery Driver/Mail Courier
Fedex Express
09.2022 - 04.2023
Member Service Agent
Mountain America Credit Union
05.2022 - 09.2022
Fraud Analyst
Guitar Center
10.2019 - 05.2022
Sales Representative
Guitar Center
07.2018 - 10.2019
Reservation Specialists
Intercontinental Hotels Group
06.2017 - 07.2018
Cashier/Restaurant Team Member
Cafe Rio
02.2017 - 06.2017
High School Diploma -
American Preparatory Academy
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