Isaac Balser
Eau Claire
Summary
Results-driven Retail Operations Leader experienced in enhancing customer satisfaction and streamlining processes to drive sales growth. Developed leadership and operational management skills in fast-paced environments, focusing on team coordination and service quality improvement. Aiming to transition into a new field, leveraging transferable skills to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Electrical 1st Assistant Manager
Menards
Eau Claire, WI
06.2025 - Current
- Assisted in managing daily operations and staff scheduling to ensure efficient store performance.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability for customers.
- Trained new employees on store policies, procedures, and customer service standards to promote a knowledgeable workforce.
- Collaborated with team members to implement promotional displays, enhancing customer engagement and sales.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction and loyalty to the store.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
Retail Sales Associate
Menards
Rice Lake, WI
06.2023 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Prairie Farm High
Prairie Farm, WISkills
- Merchandising techniques
- Customer service
- Inventory coordination
- Staff scheduling
- Operations management
- Staff training and development
- Team leadership
- Promotional planning
- Cost management
- Problem-solving
- Goal setting and achievement
- Customer engagement
Timeline
Electrical 1st Assistant Manager
Menards
06.2025 - Current
Retail Sales Associate
Menards
06.2023 - 05.2025
High School Diploma -
Prairie Farm High