EMANUEL BAMGBOSE
Lodi
Summary
Dedicated IT Helpdesk Technologist with a strong track record of providing top-tier technical support in fast-paced environments. Skilled in diagnosing, restoring, and resolving hardware, software, and network issues to ensure seamless technology operations. Great at delivering exceptional customer service while managing helpdesk tickets, prioritizing tasks, and minimizing downtime.
Overview
2
2
years of professional experience
Work History
Desktop Analyst
Loeb & Loeb
New York
06.2025 - Current
- Delivered technical support for desktop hardware and software issues, enhancing user satisfaction and minimizing downtime.
- Troubleshot network connectivity problems and resolved user access issues.
- Configured and deployed new desktop systems for staff across the firm.
- Installed and configured computer systems, network equipment, printers and other peripheral devices.
- Deployed new PCs using standard images and performed post-deployment configuration tasks such as setting up Outlook profiles.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Managed service desk tickets, assigned tasks to technicians, and monitored resolution progress to improve response times.
- Maintained inventory of IT equipment and managed asset tracking to ensure availability and compliance.
- Participated in a rotating on-call schedule to provide after-hours and weekend technical support for end users
- Responded to and resolved high-priority incidents within SLA requirements
- Provided remote troubleshooting for hardware, software, VPN, and network connectivity issues
Technology Innovations - Video
Blackstone
New York
07.2024 - 01.2025
- Provided comprehensive AV support for corporate events and meetings, ensuring smooth operation of Zoom and other AV systems.
- Effectively managed conference room health through the Zoom admin dashboard by continuously monitoring and optimizing the performance, connectivity, and overall functionality of conference rooms.
- Built Zoom kits in advance for installation in conference rooms, including all necessary components for video conferencing.
- Configured and imaged numerous PCs for Zoom conference room systems, ensuring seamless functionality.
- Managed Jira and Confluence platforms, streamlining event management and resolving technical issues efficiently.
- Conducted comprehensive inspections on over 300 conference rooms, ensuring optimal audiovisual functionality and readiness for events.
- Took charge of effectively managing and tagging AV (audiovisual) equipment to ensure streamlined asset tracking and efficient management processes.
- Collaborated with team members to maintain and enhance audiovisual systems, ensuring seamless operation during high-profile meetings and events.
Education
Data Analytics Training, Excel, Business Writing, Public Speaking, Professional Skills
Year Up
New YorkComputer Science
Bergen Community College
Paramus, NJSkills
- Desktop support
- End-User Support
- Client support
- Technical Support
- Zoom admin desk management
- Troubleshooting Processes
- Zoom
- Zoom systems
- Zoom
- Office 365
- Google Workspace
- Jira
- Confluence
- Service Now
- Desktop imaging
- Asset Management
- Information Analysis
- Customer Service
Projects
Completed computer science project for CIS 201: Computer Hardware, with focus on Virtual Machines.
Languages
Basic skills in Yoruba
Timeline
Desktop Analyst
Loeb & Loeb
06.2025 - Current
Technology Innovations - Video
Blackstone
07.2024 - 01.2025
Data Analytics Training, Excel, Business Writing, Public Speaking, Professional Skills
Year Up
Computer Science
Bergen Community College