Isaac Bautista
El Paso,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Charter Communications, Spectrum
El Paso, TX
07.2022 - Current
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access, and account issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided technical assistance to customers through phone, email and chat support.
Call Center Representative
GC Services
El Paso, TX
11.2021 - 07.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated system with order specifics and customer details, preferences, and billing information.
Cook/Customer Service Cashier
Valentine’s Bakery
El Paso, TX
08.2020 - 10.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Greeted customers promptly and responded to questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
America’s High School
El Paso, TX06-2021
Some College (No Degree) - Phlebotomy
Inphinity Phlebotomy
El Paso, TXSkills
- Service support
- Adaptability and flexibility
- Multi-task management
- Problem-solving
- Multitasking and organization
- Cash register operation
- CPR certified
- Vaccine administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Technical Support Representative
Charter Communications, Spectrum
07.2022 - Current
Call Center Representative
GC Services
11.2021 - 07.2022
Cook/Customer Service Cashier
Valentine’s Bakery
08.2020 - 10.2021
High School Diploma -
America’s High School
Some College (No Degree) - Phlebotomy
Inphinity Phlebotomy