Isaac Beltre
Brooklyn,NY
Summary
I have experience in customer service, technical troubleshooting, teamwork, and hardware/software support, which I’ve gained through my work experience, education, and certifications. I am passionate about IT, and eager to learn and develop my skills in the field. I take pride in learning independently and figuring things out, even when challenges arise. I'm willing to pursue additional certifications or training to do my job to the best of my abilities, and advance in my career
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Fulfillment Coach
Home Depot
09.2021 - Current
- Provide expedited, courteous, and proficient customer support, troubleshooting customer order issues.
- Maintain accurate records of orders, shipments, and inventory.
- Train and guide new associates by explaining processes and helping them understand their tasks.
- Prepare orders for delivery and customer pickup, ensuring items are correctly packaged, labeled, and palletized to prevent damage and facilitate efficient loading and delivery.
Data Entry Clerk/Help Desk
Cardona Tax & Business Services Inc
07.2019 - 03.2020
- Input and updated account information into spreadsheets and the company database.
- Handled Inbound and Outbound Calls providing customer assistance.
- Troubleshooting network and connectivity issues and Providing technical assistance to hardware/software problems.
Education
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College
New York, NY12-2023
Skills
- Customer service
- Problem solving
- Attention to detail
- Leadership and mentoring
- Documentation and ticketing
- Windows, Linux, and macOS
- Troubleshooting hardware (printers, monitors, keyboards, etc)
- Networking knowledge (IP, DNS, DHCP)
- IT ticketing systems (eg, Zendesk, ServiceNow)
Certification
- Security +
- Network+
- Comptia A+
- ( CCNA In Progress )
Languages
- English
- Spanish
Timeline
Order Fulfillment Coach
Home Depot
09.2021 - Current
Data Entry Clerk/Help Desk
Cardona Tax & Business Services Inc
07.2019 - 03.2020
Associate of Applied Science - Computer Information Systems
Borough of Manhattan Community College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid