Isaac Bledsoe
Canyon,TX
Summary
Networking and Field Installation Technician with a strong foundation in network configuration and troubleshooting, developed through hands-on experience at Plains Internet and PTCI. Expertise in enhancing customer satisfaction is complemented by effective communication and technical support skills, resulting in significant improvements in network performance and reliability. Proficient in cybersecurity implementation and team leadership, fostering collaboration, and driving continuous improvement across customer interactions. Since my time with Plains Internet, I have been committed to professional growth with a proactive approach to mastering emerging networking technologies and expanding capabilities in fiber installation and wireless connectivity for optimal user experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Technician
Plains Internet
2025.09 - Current
- Facilitated deployment of fiber connections from pedestals and aerial terminals to optical network terminals within residences, enhancing internet service delivery.
- Installed wireless internet via radios and sectors to best serve residential and rural customers with a full installation of router and mesh units when applicable.
- Installed pre-configured voip telephones for business.
- Performed wall drops and cable runs as necessary.
- Performed tower work and maintenance for wireless sectors and supporting equipment.
- Helped grow customer relations by connecting all our their supporting devices during an install to ensure connectivity.
Business systems and networking technician
PTCI
2023.05 - 2025.09
- Installed and configured network hardware and software components.
- Monitored network performance and resolved connectivity issues promptly.
- Conducted routine maintenance on network systems to ensure reliability.
- Collaborated with team members to troubleshoot technical problems efficiently.
- Documented network configurations and updates for future reference and training.
- Assisted in implementing security protocols to protect network integrity. Use of Acronis software for endpoint devices and migration.
- Provided technical support for end users with network connectivity issues at a business-grade level.
- Conducted regular maintenance on all network equipment, including firmware upgrades and patching.
- Assisted in the design of secure local area networks, wide area networks, virtual private networks, and other data communication systems.
- Configured, maintained, and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Installed and configured various networking services such as DHCP, DNS, and VPNs.
- Performed troubleshooting to diagnose and resolve complex technical issues related to networking systems.
- Performed detailed analysis of existing network performance and provided recommendations for improving throughput speed or efficiency.
- Maintained positive working relationships with fellow staff and management.
- Installed wiring, cabling, and devices to establish, repair, and improve network operations.
- Completed cybersecurity certification training through Acronis, enhancing technical expertise in business systems and networking.
- Executed hosted and on premise VoIP systems using Sangoma, ensuring seamless call flow programming and configuration.
Customer Service Representative
PTCI
2019.08 - 2023.05
- Assisted customers with inquiries and resolved issues efficiently.
- Provided detailed product information to enhance customer satisfaction.
- Handled high call volumes while maintaining professionalism and patience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
No Degree - General Studies
Northern Oklahoma College
Tonkawa, OKTonkawa, OK
High School Diploma - Guymon, OK
Guymon High School
2011
Skills
- Aerial and buried fiber installation
- Tower Climbing and Maintenance Repairs/Installation
- Excellent customer service skills
- Relationship building and management
- Works well in a team environment
- Network configuration
- Network troubleshooting
- Network cabling
- Cybersecurity implementation
- Router and switch management
- Router configuration
- VoIP systems execution
- VoIP systems troubleshooting
- Technical support
- Problem solving
- Effective communication
- Time management
- Wireless networking
- Hardware installation
- Continuous improvement
Certification
Acronis Tech Fundamentals-c227947 02/14/2025
Acronis Cloud Tech Fundamentals-c228389 02/17/2025
Acronis Advanced Disaster Recovery-c229033 02/19/2025
Acronis Advanced Security-c229059 02/19/2025
Algo Certified Account Executive 04/29/2025
One Day Authorized Climber and Fall Protection Safety and Rescue Techniques Training Course(SafetyOne) -12-16-25
Languages
English
Timeline
Field Technician
Plains Internet
2025.09 - Current
Business systems and networking technician
PTCI
2023.05 - 2025.09
Customer Service Representative
PTCI
2019.08 - 2023.05
No Degree - General Studies
Northern Oklahoma College
High School Diploma - Guymon, OK
Guymon High School
References
References available upon request.