KENDY PREVALON
Fort Myers
Summary
CCNA/Certified Fiber Technician with hands-on experience in fiber installation, splicing, troubleshooting, and customer service. Proven ability to install and maintain FTTH networks, perform diagnostics using fiber testing tools, and deliver high-quality service in residential and business environments. Strong background in outside plant (OSP), inside wiring, and network infrastructure deployment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fiber Technician I
Forged Fiber (or Quantum Fiber)
Fort Myers / Cape Coral, FL
01.2023 - Current
- Perform FTTH installations for residential and business customers including ONT, gateways, extenders, and structured wiring
- Install and repair fiber drops (aerial & buried) and ensure proper signal delivery
- Conduct fiber testing using OTDR and optical meters to isolate faults and ensure network performance
- Perform fusion splicing and connector terminations for fiber repairs and installs
- Troubleshoot service issues and restore connectivity quickly and efficiently
- Interpret work orders, blueprints, and diagrams to complete installations accurately
- Communicate with customers to explain services, equipment, and troubleshooting steps
- Installed and tested fiber optic cables to ensure optimal connectivity and performance.
- Conducted routine maintenance on fiber systems to enhance reliability and minimize downtime.
Fiber Tech / Business & Residential Team Leader
Comcast
Fort Myers, FL
- Led fiber installation projects for business and residential networks
- Coordinated with construction teams and technicians across project phases
- Trained new technicians on fiber and copper installation procedures
- Configured and optimized Wi-Fi mesh networks for performance and coverage
- Performed site surveys and infrastructure validation
- Diagnosed and resolved complex network issues including VoIP, data, and connectivity problems
Associate Network Engineer
Costco
- Provided support for routers, switches, and network infrastructure
- Monitored network performance and resolved connectivity issues
- Assisted in deploying network monitoring systems
- Supported IP-based networking solutions and infrastructure upgrades
Supervisor
CVS Pharmacy
- Managed team operations, training, and workflow optimization
- Improved productivity and team performance through leadership and coaching
Education
Bachelor of Science - Network Engineering
Hodges University
Naples, FL08-2018
Skills
- Fiber Installation & FTTH (Fiber-to-the-Home)
- Fusion Splicing & Mechanical Connectors
- OTDR Testing & Fault Isolation
- ONT / SmartNID / Gateway Installation
- Aerial & Buried Drop Installation
- Network Troubleshooting & Repair
- Wi-Fi Mesh Network Configuration
- Customer Service & Technical Support
- Customer support
- Cisco Networking (CCNA)
- Fault isolation
- Teamwork and collaboration
Certification
- CCNA Certified
- Top Tech in Florida (100% customer satisfaction – 9 consecutive months)
- Top 5% Technician – Central Division
- Led major fiber deployment projects (Sanibel / South Seas Project)
Timeline
Fiber Technician I
Forged Fiber (or Quantum Fiber)
01.2023 - Current
Fiber Tech / Business & Residential Team Leader
Comcast
Associate Network Engineer
Costco
Supervisor
CVS Pharmacy
Bachelor of Science - Network Engineering
Hodges University