Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Bohrer

Fort Mitchell,KY

Summary

Skilled IT Technician with 3+ years of hands-on experience supporting Windows-based systems, diagnosing hardware issues, and deploying desktops in secure, high-demand environments. Proven ability to perform OS imaging, clean rebuilds, hardware replacement, and new hire equipment setup while maintaining detailed documentation and delivering excellent customer support.

Overview

4
4
years of professional experience

Work History

Senior Service Desk Analyst

Peraton
Offutt AFB, KY
06.2023 - 11.2024
  • Provided Tier 1 technical support for end users, troubleshooting hardware, software, and Windows OS issues.
  • Diagnosed root causes of technical problems, and resolved issues independently, or escalated them when necessary.
  • Supported laptop and desktop systems, including device troubleshooting, configuration, and replacement coordination.
  • Opened, documented, and managed IT tickets using Remedy, ensuring accurate records of issues, resolutions, and device details.
  • Updated and maintained user and equipment information, including device status, serial numbers, and location data.

Client Systems Technician

United States Air Force, USAF
Offutt AFB, NE
10.2020 - 10.2022
  • Diagnosed and repaired laptops and desktops, replacing RAM, drives, NICs, and peripherals.
  • Troubleshot Windows OS issues, and performed clean rebuilds, imaging, and deployment.
  • Set up and supported systems for 300–400 users, including new-hire equipment setup.
  • Maintained documentation and asset records for over 1,000 devices.

Education

CompTIA Security+ & IAT Level II - Information Technology

U.S. Air Force Technical School
Keesler AFB, MS
06-2019

Skills

  • Windows 10 / Windows 11
  • OS troubleshooting and clean rebuilds
  • System recovery & configuration
  • Imaging & deployment
  • Hard drives (SSD/HDD), RAM, NICs
  • Hardware diagnostics & upgrades
  • Serial number tracking
  • Maintenance logs & records
  • Asset management
  • Customer service

Timeline

Senior Service Desk Analyst

Peraton
06.2023 - 11.2024

Client Systems Technician

United States Air Force, USAF
10.2020 - 10.2022

CompTIA Security+ & IAT Level II - Information Technology

U.S. Air Force Technical School
Isaac Bohrer