Maryann FALCON
Chicago,IL
Summary
Entry-level application and systems support professional with an Associate of Science in Computer Science and currently pursuing a Bachelor of Science in Computers Science, expected to graduate April 2025. Experienced in supporting real-time systems, troubleshooting application and connectivity issues, and working under pressure in fast-paced environments. Strong communicator with a structured, analytical approach to problem-solving and a strong interest in trading technology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate / Night Auditor
First Hospitality
Chicago, IL
04.2025 - Current
- Monitor and support mission-critical systems during overnight operations to ensure availability, accuracy, and stability.
- Troubleshoot application, reservation, and point-of-sale system issues affecting guests and internal staff.
- Perform nightly system audits and reconcile digital transaction records to ensure data integrity.
- Document incidents clearly and escalate technical issues following established procedures.
- Work independently in a high-responsibility environment requiring attention to detail and reliability.
Service Manager
Chipotle Mexican Grill
Chicago, IL
03.2021 - Current
- Provide frontline technical support for POS systems, printers, scanners, and network-connected devices during live operations.
- Troubleshoot hardware, software, and connectivity issues in time-sensitive situations to minimize downtime.
- Train team members on system usage, updates, and operational procedures.
- Communicate technical issues effectively with management and external support teams.
- Manage multiple priorities simultaneously in a high-pressure, fast-paced environment.
Education
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH10.2025
Bachelor of Science - Computer Science (Software Engineering)
Southern New Hampshire University
Skills
- Application & Production Support (Level 1)
- Windows 10 / Windows 11
- Troubleshooting & Root Cause Analysis
- Incident & Ticket Management
- System Monitoring & Escalation
- Trading
- Basic Networking & Connectivity Troubleshooting
- Microsoft Office & Excel
- Documentation & Process Adherence
Certification
- ServSafe Food Protection Manager (Valid through 2027)
- Food Handler Certification
Timeline
Front Desk Associate / Night Auditor
First Hospitality
04.2025 - Current
Service Manager
Chipotle Mexican Grill
03.2021 - Current
Associate of Science - Computer Science
Southern New Hampshire University
Bachelor of Science - Computer Science (Software Engineering)
Southern New Hampshire University