Saundra Fletcher
Hammond Glen Senior Community
Florida City,FL
15
years of professional experience
1
Certification
Seeking a job that I can grown and utilize my skills Authorized to work in the US for any employer
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Work History
Front Desk Agent/Night Auditor
2 Years 10 Months- Managed front desk operations during overnight shift, facilitating efficient check-in/check-out for guests
- Executed night audit duties, reconciling daily transactions and generating financial reports
Housekeeping Supervisor
4 Years 2 Months- Inspected hotel rooms for cleanliness and readiness for guests.
- Inspected rooms for compliance with standards and supported housekeepers in their cleaning tasks when the hotel reached full capacity.
- Supervised housekeeping staff to maintain guest rooms and public areas to cleanliness standards.
- Inspected completed rooms for quality, readiness, and compliance with hotel procedures.
- Coordinated daily assignments, priorities, and coverage to support smooth housekeeping operations.
Night Auditor/Front Desk Clerk
4 Years 3 Months- Checked in/out guests and resolved complaints to enhance guest satisfaction
- Completed night audit procedures to ensure financial accuracy for the hotel.
- Restocked snacks and beverages to maintain inventory for guest convenience
Housekeeping Supervisor
14 Years 11 Months- Supervising employees making sure the job is done right and in time and making sure that the residents are happy with their survival. Ordered supplies for operations to ensure adequate stock levels. as needed , and helping out where needed
- Supervised housekeeping staff to maintain guest rooms, corridors, and public areas at cleanliness standards.
- Trained team members on linen handling, chemical safety, and housekeeping procedures.
- Evaluated room conditions, correcting deficiencies and reinforcing consistent quality standards.
- Documented housekeeping concerns and followed up on corrective actions for guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Education
High school diploma
Skills
Office Management
Serving
Telemarketing
Windows
Communication skills
Customer service (10+ years)
Guest Services (1 year)
Interviewing (7 years)
Caregiving (1 year)
Home Care
Hotel experience (3 years)
Housekeeping Management
Commercial Cleaning
Cleaning (10+ years)
Management
Laundry
Sales
Hospitality (10+ years)
Assistant Manager Experience
Organizational skills
Fair Housing regulations
Front Desk (3 years)
Retail sales
Supervising Experience (7 years)
Cash Handling
Residential Cleaning
English
Computer literacy
Customer service
Guest services
Problem-solving skills
Hospitality services
Time management
Guest relations
Oral and written communications
Hospitality service expertise
Guest accommodations
Listening skills
Administrative skills
Reservation systems
Front desk management
Front office support
Housekeeping
Room assignments
Reservations
Training and mentoring
Conflict management
Inventory oversight
Problem-solving
Teamwork and collaboration
Detail-oriented
Staff training
Customer service management
Relationship building
Guest registration
Team supervision
Nightly audits
Quality assessment
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent/Night Auditor
Hotel Colonnade
12.2023 - CurrentRead More
Housekeeping Supervisor
Tradewinds Apartment Hotel
08.2022 - CurrentRead More
Night Auditor/Front Desk Clerk
Four Points by Sheraton
07.2022 - CurrentRead More
Housekeeping Supervisor
Hammond Glen Senior Community
11.2011 - CurrentRead More
High school diploma
Read More