Irene Christensen
Kent,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Front Desk Agent/Night Auditor
Remington Hotels
05.2023 - 06.2024
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Agent/Night Auditor
Aimbridge Hospitality
05.2022 - 06.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Agent/Night Auditor
InnVentures
12.2020 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Security Screener
Andy Frain Services
02.2018 - 12.2020
- Demonstrated excellent attention to detail, accurately interpreting X-ray images for potential hazards or contraband items.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
Activities Assistant
Windsor Country Drive Care Center
04.2019 - 07.2019
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Security Officer
Securitas Security Services USA
09.2015 - 06.2019
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
Firefly Car Rental
08.2015 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ramp Agent
SkyWest Airlines
04.2013 - 07.2015
- Loaded and unloaded luggage and freight.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Crew Member
Chipotle Grill
07.2012 - 04.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Robertson High School
Fremont, CA 05.2001 -
Skills
- Customer Service
- Front Office Support
- Microsoft Office
- Guest Relations
- Credit and cash payments
- Office Management
Timeline
Front Desk Agent/Night Auditor
Remington Hotels
05.2023 - 06.2024
Front Desk Agent/Night Auditor
Aimbridge Hospitality
05.2022 - 06.2024
Front Desk Agent/Night Auditor
InnVentures
12.2020 - 05.2022
Activities Assistant
Windsor Country Drive Care Center
04.2019 - 07.2019
Security Screener
Andy Frain Services
02.2018 - 12.2020
Security Officer
Securitas Security Services USA
09.2015 - 06.2019
Customer Service Representative
Firefly Car Rental
08.2015 - 11.2015
Ramp Agent
SkyWest Airlines
04.2013 - 07.2015
Crew Member
Chipotle Grill
07.2012 - 04.2013
High School Diploma -
Robertson High School
05.2001 -
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