Briana Manuatu
Hawthorne,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Front Desk Agent/Night Auditor
Best Western Hotel & Suites
Moreno Valley, California
06.2024 - 08.2025
- Managed check-in and check-out processes efficiently for hotel guests.
- Handled guest inquiries and resolved issues promptly during stays.
- Maintained accurate records of reservations using hotel management software.
- Coordinated with housekeeping to ensure rooms met guest expectations.
- Processed payments and issued receipts for services rendered at the front desk.
- Assisted in training new front desk staff on procedures and systems.
- Provided local information and recommendations to enhance guest experiences.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Assisted with luggage handling for incoming guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Picker
Nike DHL
Ontario, California
05.2023 - 10.2023
- Operated handheld scanners to locate and pick items efficiently.
- Maintained organized workstations to enhance productivity and safety.
- Collaborated with team members to meet daily picking targets.
- Packaged products securely for shipment to retail locations.
- Followed safety protocols to minimize risks in the warehouse environment.
- Assisted in training new pickers on proper handling techniques.
Education
Moreno Valley High School
Moreno Valley, CaliforniaSkills
- Hotel management software
- Guest relations
- Payment processing
- Customer service
- Team collaboration
- Conflict resolution
- Employee training
- Effective communication
- Organization skills
- Effective planning
- Guest amenities
- Report generation
- Hospitality service expertise
- Office management
- Record preparation
- Cash handling
- Front office support
- Credit and cash payments
Timeline
Front Desk Agent/Night Auditor
Best Western Hotel & Suites
06.2024 - 08.2025
Picker
Nike DHL
05.2023 - 10.2023
Moreno Valley High School