ALINE J. MONROE
Washington
Summary
Seasoned hospitality professional with a robust background in front-office management and guest experience refinement. Specializes in overseeing rooms control, inventory management, and training staff to uphold service excellence. Known for delivering tailored solutions for VIP guests and ensuring operational efficiency across departments.
Overview
5
5
years of professional experience
Work History
Night Auditor / MOD & Daytime Front Office Manager Support
The Westin Washington, DC City Center
Washington
04.2023 - 11.2025
- Acted as Night Auditor and Manager on Duty, overseeing guest relations, safety protocols, and front-office operations during overnight hours.
- Provided daytime Front Office Manager support, assisting with staff coaching, service standards, and operational leadership.
- Oversaw VIP and elite-guest arrivals, facilitated personalized blocking, arranged pre-arrival amenities, and coordinated discreet service to deliver seamless hospitality and enhance guest loyalty.
- Resolved escalated guest concerns with professionalism and discretion, protecting guest loyalty and brand reputation.
- Coordinated rooms control, monitored inventory, and collaborated with Housekeeping and Revenue Management to ensure accurate room assignments, preventing overbooking and minimizing guest walks.
- Collaborated with Sales team on group preparation, verified rooming lists, confirmed billing and rate details, coordinated pre-arrival logistics, and executed last-minute adjustments to ensure flawless group experiences.
- Collaborated with Groups & Events to align room blocks, event timelines, and guest movement patterns, ensuring seamless communication between Front Office, Banquets, Housekeeping, and Sales for high-touch group arrivals and in-house programs.
- Collaborated with Revenue and Reservations teams to validate rate integrity, room availability, and forecast accuracy.
Front Office Supervisor
AC Hotel
Washington
08.2022 - 04.2023
- Supervised front-desk operations with a focus on modern, minimalist service aligned with the AC brand's European-inspired standards.
- Partnered with Valet and Restaurant teams to streamline guest arrivals, dining reservations, and service requests, ensuring a seamless cross-departmental prestige hospitality experience.
- Delivered VIP and elite-guest treatment, including personalized check-ins, curated local recommendations, and discreet handling of special requests.
- Coordinated with Housekeeping and Revenue teams on rooms control, monitoring inventory to ensure accurate blocking, prevent overbooking, and minimize guest walks.
- Motivated associates to meet service standards and achieve upsell goals through positive reinforcement and coaching, enhancing overall staff morale.
- Managed staff schedules and hours to match occupancy levels and revenue targets, balancing labor efficiency with service excellence.
- Ensured accuracy in room inventory, rate controls, and reservation details to support revenue optimization.
- Managed sundry market and monitored PM accounts, overseeing inventory control and replenishment to maintain financial integrity and enhance guest convenience.
- Oversaw daily audit procedures and prepared management reports supporting operational and financial accuracy.
Front Office Manager (Day Shift)
Comfort Inn
Arlington
12.2020 - 09.2022
- Managed numerous arrivals simultaneously, coordinating room assignments, rate adjustments, and guest communication to deliver efficient service under high-volume conditions.
- Scheduled staff hours to match fluctuating occupancy and revenue needs, ensuring coverage during peak cancellation surges while optimizing labor efficiency.
- Directed daytime front-office operations in a property that primarily served airport cancellations and distressed travelers, requiring rapid response and flexibility.
- Oversaw rooms control and long-term stay management, balancing transient demand with extended-stay reservations to enhance occupancy and optimize guest satisfaction.
- Trained and coached front-desk associates to deliver warm, attentive service and uphold brand standards, even during peak arrival surges.
- Partnered with Housekeeping and Maintenance to ensure room readiness and timely service delivery for both short-term and extended-stay guests.
- Resolved escalated guest concerns with empathy and professionalism, implementing service recovery strategies that elevated guest satisfaction outcomes.
Education
Bachelor of Business Management & Administration - Accounting
Strayer University
Washington, DCSkills
- Guest experience refinement
- VIP guest relations
- Front office leadership
- Rooms Control & Inventory Management
- PMS/CRM Systems: Opera
- Fosse
- OnQ
- Salesforce
- Hotel Management Software
- Guest Management System
- Accounting Software
- Financial Management
- Payroll Management
- HR Management
- Workforce Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- G-Suite
- Procurement Management
- Supply Chain Management
- Brand management
- Professional communication
- Document Management
- Workforce Management
Timeline
Night Auditor / MOD & Daytime Front Office Manager Support
The Westin Washington, DC City Center
04.2023 - 11.2025
Front Office Supervisor
AC Hotel
08.2022 - 04.2023
Front Office Manager (Day Shift)
Comfort Inn
12.2020 - 09.2022
Bachelor of Business Management & Administration - Accounting
Strayer University