Nainesh Patel

Results-driven Hospitality Professional with extensive experience in front desk operations and customer service management. Demonstrated ability to enhance guest satisfaction through effective communication, problem resolution, and staff training. Committed to maximizing operational efficiency and fostering positive relationships with guests and team members.

• A and A-B Honor rolls through High School
• Graduated from High School with a Diploma Certificate
• Graduated from Northwest Vista College with an Associate degree in Arts: Business Administration
• Hired, trained, and supervised new employees
• Established contact with construction companies for weekly room bookings
• Graduated from University of Texas at San Antonio with a Bachelor's degree in Arts: Multidisciplinary Studies

• Assistant Counselor, John Jay High School, 01/01/13, 05/31/13, Organized events, Organized test results
• Front Desk Clerk, Days Inn, 6815 US Hwy 90 West, San Antonio, TX, 78227, 06/01/14, 08/31/14, Registered and accommodated guests, Managed guest service requests, Processed cash or credit card payments, Maintained updated information on room availability, reservations and guest messages, Used hotel Property Management Software (PMS)
• Sandwich Maker, Subway, 6823 N Loop 1604, San Antonio, TX, 78249, 08/30/14, 10/31/14, Made sandwiches as desired by customers, Cleaned working and dining areas
• Front Desk Clerk, Hyatt Place, 4303 Hyatt Dr IH-10 West, San Antonio, TX, 78230, 03/01/15, 03/31/16, Registered and accommodated guests, Managed guest service requests, Processed cash or credit card payments, Maintained updated information on room availability, reservations and guest messages, Used hotel Property Management Software (PMS)
• Front Desk Manager, Days Inn, 6815 W US HWY 90, San Antonio, TX, 78227, 03/01/16, Present, Coordinated duties of hotel departments, Ensured employees performed assigned tasks, Focused on problem resolution for guest issues, Trained staff