Christopher Neville
Massillon
Summary
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
10
10
years of professional experience
Work History
Night Auditor / Assistant Front Desk Manager
Hampton Inn & Suites By Hilton
05.2020 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Shift Manager & Lead Trainer
Long John Silvers
12.2015 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cashier
K-Mart
05.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Florida State University
Tallahassee, FL01-2008
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor / Assistant Front Desk Manager
Hampton Inn & Suites By Hilton
05.2020 - Current
Shift Manager & Lead Trainer
Long John Silvers
12.2015 - 03.2018
Cashier
K-Mart
05.2015 - 11.2015
GED -
Florida State University
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