Howard Crawford II
US Bancorp
11
years of professional experience
Results-driven financial professional prepared to optimize investment operations. Skilled in streamlining processes and enhancing accuracy in financial documentation. Known for collaborative teamwork and adapting to evolving business needs.
Work History
Night Auditor/Front Desk Clerk
2 Years 6 Months- Greet guests
- Check in/out of guests
- Run nightly audit reports
- Stock pantry with food/drinks
Investmentment Ops Spec
11 Years- Process customer internal transfer requests
- Process court ordered divorce transfer of assets
- Process death claims to beneficiaries
- Creation of date of death valuations for clients/lawyers
- Assist field representatives with processing death claims and other general processing procedures.
Night Auditor
8 Years 10 Months- Check guests in/out of hotel
- Run night audit reports
- Customer service
Education
Multiple Vocational Certifications - Firefighting / Emergency Medical Technician
Skills
Data validation
Sales
Office experience
Cross-functional communication
Hospitality
Hotel and accommodations guest check-out
Hotel and accommodations guest feedback handling
Customer service
Business hotel experience
Guest reservation booking
Accounting
Desktop applications
Night Audit
Multi-line Phone Systems
Records maintenance
Client interaction via phone calls
Microsoft Outlook
Typing
Hospitality industry experience (6-10 years)
Computer operation
Microsoft Excel
Microsoft Word
Budget hotel experience
Customer communication
Analysis skills
Hotel and accommodations guest special request handling
Organizational skills
Hotel policy compliance
Hotel and accommodations guest complaints handling
Technical Proficiency
Time management
Auditing
Data interpretation
Clerical experience
Hotel and accommodations guest follow-up
Front Desk
Hotel and accommodations guest check-in
Cross-functional collaboration
Hotel experience
Microsoft Powerpoint
Data Entry
Communication skills
Microsoft Office
Guest services - Guest services experience (6-10 years)
Cash register
Guest relations
Hotel and accommodations guest issue escalation
Research
Quality data entry
Managing clients in a customer support role
Accounts payable
Hotel and accommodations guest inquiries
Computer skills
Management
Hospitality industry experience - Hospitality industry experience (6-10 years)
Guest transportation arrangement
Cash handling
English
Proactive hotel and accommodations guest assistance
Upselling
Hospitality online booking platforms
Task prioritization
Phone etiquette
Escalation handling
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Generating reports
Night audit reports
Punctual and dependable
Resolving issues
Decision-making
Reservations
Guest services
Banking software proficiency
Transaction processing
Securities processing
Investment operations
Document preparation
Teamwork and collaboration
Reliable and responsible
Problem-solving abilities
Multitasking
Timeline
Night Auditor/Front Desk Clerk
Embassy Suites by Hilton
02.2024 - CurrentRead More
Investmentment Ops Spec
US Bancorp
08.2015 - CurrentRead More
Night Auditor
Hilton
04.2015 - 02.2024Read More
Hennipen County
Multiple Vocational Certifications from Firefighting / Emergency Medical Technician
Read More