Isaac Bostick
Covington,Georgia
Summary
Experienced professional, Detail-oriented team player who thrives on collaboration and open communication and with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Supervisor Field Operations
Charter Commutations (Spectrum)
05.2011 - 12.2021
- Supervised designated technical workgroups to meet customer expectations, technical quality standards and company safety requirements
- Responsible for hiring, training, development, and performance evaluation of staff to maximize customer experience and operational productivity
- Resolve and help prevent customer escalations
- Observe all OSHA safety guild lines
- Kept maintenance and safety records for fleet.
- Oversaw work of 25 personnel, with 13 direct reports
- Planned and oversaw team operations in 7 locations
- Conducted scheduled and impromptu evaluations to assess work performance
- Met with senior management to determine needs and develop roadmaps
- Monitored team performance to assess training requirements and areas in need of improvement
- Inspected equipment and tools used for safe operation
- Administered disciplinary actions to workers violating safety regulations and company policies
Lead Broadband Technician
09.2007 - 05.2011
- Assisted technicians with service jobs
- Perform daily tasks for supervisors and managers
- Perform installations and trouble calls up to company standards
- Resolved customer escalations
- Educate customers on proper use of services and equipment
- Assisted with promoting technicians
- Diagnosed and repair trouble calls, and on-going trouble calls.
Senior Technician
City of Covington Cable Television
Covington, GA
01.1991 - 01.2007
- Supervised installation of video services
- Managed and installed digital services
- Customer service
- Educate customers on proper use of services and equipment
Education
Diploma - Electronics Technology
West Georgia Technical College
Carrollton, GA11.1990
Skills
- Driving
- Customer Satisfaction
- Customer Service
- Technical Operations
- Material Handling Equipment
- Computer Literacy
- Personal Protective Equipment (PPE)
- Mobile Devices
- Microsoft Office
- Customer Service
- Broadband
- Telecommunications
- Public Speaking
- Troubleshooting
- Complex Problem-Solving
- Training and Mentoring
Certification
- OSHA 10 card, 2012
- NSC Lift truck operator Class 5, 2020
Affiliations
- America’s Registry of Outstanding Professionals lifetime member
- Member of the National Association for Multi-Ethnicity in Communications
- Georgia 4-H Volunteer Leader Association
Timeline
Supervisor Field Operations
Charter Commutations (Spectrum)
05.2011 - 12.2021
Lead Broadband Technician
09.2007 - 05.2011
Senior Technician
City of Covington Cable Television
01.1991 - 01.2007
Diploma - Electronics Technology
West Georgia Technical College
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