James Derrick Hannah
Austin
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Highly effective and knowledgeable in process improvement and inventory control.
Overview
20
20
years of professional experience
Work History
Supervisor Field Operations
Charter Communications, Spectrum
06.2004 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Monitor workflow to improve employee time management and increase productivity.
- Evaluate employee performance, coach and train to improve weak areas.
- Increase team productivity by setting clear expectations for staff members.
- Mentored newly hired employees on usage of telemetry tools, safety and training.
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Associate of Applied Science - Computer And Electronic Engineering Technology
ITT Technical Institute
AustinCertification - Cisco CCNA Series
Austin Community College
Austin, TXSkills
- Staff Development
- Priority management
- Complex Problem-Solving
- Training and mentoring
- Staff Management
- Employee Motivation
- Expectation setting
- Inventory Oversight
Timeline
Supervisor Field Operations
Charter Communications, Spectrum
06.2004 - Current
Associate of Applied Science - Computer And Electronic Engineering Technology
ITT Technical Institute
Certification - Cisco CCNA Series
Austin Community College
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