ISAAC CAUSEY
Human Resources
Cartersville,GA
Summary
Innovative Human Resources and Customer Experience leader with 15+ years driving organizational success in both public and private sectors, including the U.S. Air Force, corporate enterprises, and public housing initiatives. Proven ability to design and execute strategic HR programs, employee engagement initiatives, and customer service frameworks that align with Fortune 500 corporate social responsibility goals. Skilled at building inclusive workplace cultures, implementing high-impact social programs, and fostering partnerships that benefit both employees and the communities they serve.
Overview
24
24
years of professional experience
Work History
Procurement Specialist
Tampa Housing Authority
Tampa
01.2021 - Current
- Developed inclusive procurement strategies achieving 26.77% MBE/Section 3 participation, aligning with social impact goals of corporate partners.
- Implemented vendor engagement initiatives improving access to services for underrepresented businesses.
- Leveraged advanced analytics to guide high-value purchasing decisions, ensuring fiscal responsibility and alignment with community impact objectives.
- Built partnerships with local organizations to expand economic opportunities within the community.
Unit Program Coordinator
United States Air Force
Vandenberg AFB
01.2019 - 01.2020
- Led HR and customer service initiatives for 220+ personnel, achieving a 95% satisfaction rate through personalized support programs.
- Oversaw $800K+ operational budget, driving efficiency and savings while maintaining service excellence.
- Implemented streamlined leave and task management processes, reducing discrepancies and improving turnaround times.
Services Support Representative I
Tech Data Corp
Clearwater
01.2015 - 01.2016
- Managed key client relationships with Fortune 500 companies, maintaining 90%+ customer satisfaction ratings.
- Collaborated with cross-functional teams to improve service delivery, reducing order errors by 15%.
- Generated $1M+ in monthly revenue through strategic account management and operational improvements.
Customer Service Supervisor
United States Air Force
Lompoc
01.2013 - 01.2014
- Directed a 9-member service team supporting 8,000 customers, increasing resolution rates by 40%.
- Designed and executed training programs enhancing team performance and customer engagement.
Earlier Roles in USAF
United States Air Force
Various Locations
01.2002 - 01.2013
- Led talent management, promotions, and onboarding for 5,500+ personnel across multiple locations.
- Managed awards, relocation, and benefits programs with a focus on employee satisfaction and retention.
- Recognized with 30th FSS Noncommissioned Officer of the Year and Professional HR Team Award for excellence in personnel services.
Education
Master of Arts - Organizational Management
BA - Sales and Commerce
A.A.S. - Human Resources Management
Skills
- Strategic HR Leadership & Talent Development
- Diversity, Equity & Inclusion (DEI) Initiatives
- Corporate Social Responsibility (CSR) Program Management
- Executive-Level Stakeholder Engagement
- Customer Experience Optimization
- Change Management & Organizational Development
- Budget Oversight & Operational Efficiency
- Data-Driven Decision Making & Analytics
Awards Recognition
- 30th FSS Noncommissioned Officer of the Year – United States Air Force
- Professional HR Team Award – United States Air Force
Timeline
Procurement Specialist - Tampa Housing Authority
01.2021 - Current
Unit Program Coordinator - United States Air Force
01.2019 - 01.2020
Services Support Representative I - Tech Data Corp
01.2015 - 01.2016
Customer Service Supervisor - United States Air Force
01.2013 - 01.2014
Earlier Roles in USAF - United States Air Force
01.2002 - 01.2013
University of Tampa - Master of Arts, Organizational Management
University of Tampa - BA, Sales and Commerce
Community College of the Air Force - A.A.S., Human Resources Management
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