Isaac Charles
Xenia,OH
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
3
3
years of professional experience
Work History
Shift lead/line cook
Old Scratch Pizza
09.2023 - Current
- Closed restaurant by completing end-of-day tasks including cleaning and sanitizing work areas, organizing inventory, securing building, balancing register, and ensuring operations met company standards
- Prepared over 1,000 pizzas daily in fast-paced environment, communicating with team members to uphold efficiency, accuracy, and consistent quality
- Guided employees on task assignments during shifts.
- Led shift operations at a local pizza restaurant.
- Supervised staff and managed shift activities.
Receptionist
Best Storage
03.2024 - 01.2026
- Sustain accurate records of daily sales transactions, track receipts, reconcile cash drawers, and verify totals against system reports
- Processed 30+ daily payments, addressed customer questions or concerns, and ensured positive experiences to maintain high customer satisfaction levels
- Guide customers through 10 pages of leasing process, explain terms clearly, and assist with completing purchases to assure a smooth and informed transaction
- Initiated calls to tenants to resolve payment issues, addressed maintenance requests, communicated critical updates, and ensured proactive and professional engagement
- Navigated online programs, input and retrieved data accurately, and troubleshot system issues to support daily operations
- Managed operations at local storage unit facility, overseeing customer interactions and ensuring efficient service.
- Performed receptionist duties, greeting visitors and answering phone calls to ensure smooth office operations.
Softball Umpire
Beavercreek Youth Softball Association
05.2023 - 08.2025
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Facilitated communication among coaches, players, and spectators to foster positive game atmosphere.
- Evaluated player performance to provide constructive feedback for skill development.
- Coordinated game schedules and logistics for timely starts and smooth operations.
- Trained new umpires on officiating techniques and association standards.
- Executed conflict resolution strategies during games to uphold order and safety.
- Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
Education
Associate of Science - Business Management
Clark State College
Springfield, Ohio01-2026
Bachelor of Science - Business Management
Wright State University
Dayton, OH12-2027
Skills
- Record management
- Customer engagement
- Communication skills
- Customer service
- Client relations
- Client relations
- Appointment scheduling
- Organizational skills
- Time management
Timeline
Receptionist
Best Storage
03.2024 - 01.2026
Shift lead/line cook
Old Scratch Pizza
09.2023 - Current
Softball Umpire
Beavercreek Youth Softball Association
05.2023 - 08.2025
Associate of Science - Business Management
Clark State College
Bachelor of Science - Business Management
Wright State University