Isaac Charles
Old Scratch Pizza
Xenia,OH
3
years of professional experience
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Work History
Shift lead/line cook
3 Years 5 Months- Close restaurant by completing 10+ end-of-day tasks including cleaning and sanitizing all work areas, organizing inventory, securing building, balancing register, and ensuring all operations meet company standards
- Prepare over 1,000 pizzas daily in a fast-paced environment while communicating with team members to maintain efficiency, accuracy, and consistent quality
- Instruct other employees on which
- Locally owned pizza restaurant. Shift lead
- Shift lead
Receptionist
2 Years- Sustain accurate records of daily sales transactions, track receipts, reconcile cash drawers, and verify totals against system reports
- Track 30+ payments daily, accurately process each transaction, address customer questions or concerns, and assure a positive experience to sustain high levels of customer satisfaction during every sale
- Guide customers through 10 pages of leasing process, explain terms clearly, and assist with completing purchases to assure a smooth and informed transaction
- Initiate calls to tenants to resolve payment issues, address monthly maintenance requests, communicate critical updates, and ensure proactive, professional, and effective engagement
- Navigate and utilize online programs efficiently, input and retrieve data accurately, and troubleshoot system issues to support daily operations
- Local Storage Unit Facility
- Receptionist
Softball Umpire
2 Years 3 Months- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Facilitated communication between coaches, players, and spectators to maintain a positive atmosphere.
- Evaluated player performance to provide constructive feedback for skill development.
- Managed game schedules and logistics to ensure timely starts and smooth operations.
- Trained new umpires on officiating techniques and association standards.
- Implemented conflict resolution strategies during games to maintain order and safety.
- Continuously updated knowledge of softball rules and regulations, staying current with changes in the sport.
Education
Associate of Science - Business Management
- Graduation 2026
- Relevant courses, Accounting 1, Accounting 2, Business Communication, Business Management
- GPA: 3.6 GPA
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Staff supervision
Community Service
Beavercreek youth softball association, Local recreational softball league, High school Umpire, Beavercreek, Ohio, 2021, 2025, Make 100+ quick, informed decisions and calls under pressure to resolve issues efficiently, prioritize tasks, and maintain smooth operations in high-stress situations, Enforce all game rules, make quick decisions on plays, sustain fairness and control during high-pressure 1 umpire softball games, Coordinate and manage 12-20 team schedules, assign umpire or player duties, keep all games are staffed and run smoothly on time, High school Umpire. (937-422-4949)
Timeline
Receptionist
Best Storage
01.2024 - 01.2026Read More
Softball Umpire
Beavercreek Youth Softball Association
05.2023 - 08.2025Read More
Shift lead/line cook
Old Scratch Pizza
01.2023 - CurrentRead More
Clark State College
Associate of Science from Business Management
Read More