Cassidy Gavin
Easton,MD
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
9
9
years of professional experience
Work History
Shift Lead, Line Cook
Derek Helveston
03.2025 - Current
- As a Shift Lead, I supervised and supported team members during each shift to ensure smooth daily operations. I opened and closed the store, handled cash, and completed end-of-day procedures accurately. I assigned tasks and helped manage staff coverage to keep service efficient during busy periods. I provided excellent customer service by addressing questions and resolving concerns in a friendly and professional manner. I trained new employees on food preparation, food safety standards, and company policies. I ensured food quality, portion control, and proper presentation at all times. I also monitored cleanliness and sanitation to meet health and safety requirements and communicated inventory or supply needs to management.
- As a Line Cook, I prepared menu items quickly and accurately, following company recipes and quality standards. I maintained a clean, organized workstation to ensure food safety and efficient service. I worked closely with team members to keep orders flowing smoothly during busy shifts. I followed proper food handling, sanitation, and safety procedures at all times. I restocked ingredients and supplies as needed to support continuous service. I assisted with opening and closing kitchen duties, including cleaning equipment and prep areas. I consistently focused on quality, speed, and presentation to deliver a positive experience for every customer.
Host, Busser, Bar Back
Terye Knopp
06.2024 - 08.2024
- As a host, I was responsible for greeting guests, seating them, communicating with servers, selling retail, and keeping the main areas of the restaurants clean, including the entryway, host area, and bathrooms.
- As a busser, I was responsible for clearing and cleaning tables, unloading dishes at the dish station, taking out trash, and cleaning the floor around the dining area.
- As a bar back, I was responsible for keeping the bar area stocked, cutting fruit, taking out trash, and cleaning the bar area.
- Supported the needs of an 8-person wait staff who attended to the specific needs of countless customers daily for the sit-down restaurant with social relevancy and intentionality.
Host
Justin Kiernan
04.2023 - 08.2023
- I was responsible for greeting guests, seating them, communicating with servers, selling retail, and keeping the main areas of the restaurants clean, including the entryway, host area, and bathrooms.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Developed efficient waitlist management strategies to minimize guest wait times.
- Collaborated with management to refine operational processes for improved efficiency.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Volunteer
Talbot Humane
01.2017 - 08.2021
- Trained new volunteers on organizational policies and procedures, fostering a supportive environment.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported animal welfare, caring for animals and facilitating adoption events.
Education
Bachelor of Arts - International Studies
University of Alabama
Tuscaloosa, AL08-2027
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Operations monitoring
- Shift leadership
- Decision-making capacity
Languages
Italian
Limited Working
Timeline
Shift Lead, Line Cook
Derek Helveston
03.2025 - Current
Host, Busser, Bar Back
Terye Knopp
06.2024 - 08.2024
Host
Justin Kiernan
04.2023 - 08.2023
Volunteer
Talbot Humane
01.2017 - 08.2021
Bachelor of Arts - International Studies
University of Alabama