Isaac Cyr
Grimes,Iowa
Summary
I am a team player who provides the rare combination of industry experience, a passion for success, and professional values. I have 15 years of experience working with Hospitals/Longterm Care/ Surgery Center/ Home Infusions professionals and five years of bedside hospital experience. I have been a Registered Nurse for the last 24 years and have practiced mainly in Iowa for the past 22 years. Strong leadership, analytical and planning skills, combined with excellent communication skills with all levels of healthcare professionals have helped me succeed and have benefited my customers and patients. Dedicated to approaching all tasks with an organized and thorough mentality. Offering 24 years' experience in nursing, consulting, education and Registered Nurse certifications and current licensure in the state of Iowa.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Interim Nurse Supervisor/Registered Nurse
UnityPoint Adult Infusion Center
2022.02 - Current
- Lead 10 nurses, 3 Experience Specialist, and 1 Insurance specialist in midst of change in management without proper management training at UnityPoint.
- Experience with Kronos, RL investigations, Scheduling, Education, Insurance/Coding/Billing and work que management.
- Responded promptly to customer complaints regarding service delivery issues.
- Performed administrative tasks such as scheduling shifts, approving time-off requests.
- Resolved conflicts between nursing staff members or between patients and families as needed.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist nurses with patient care decisions.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Clinical Nurse Surveyor/Inspector
Iowa Department of Inspections and Appeals
Des Moines , IA
2020.12 - 2022.01
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Ensured compliance with state and federal policies and procedures related to safety, infection control, documentation.
- Evaluated quality and effectiveness of nursing practice or organizational systems.
- Read current literature and participated in professional organizations and conferences to keep abreast of nursing developments.
- Compiled field notes into comprehensive reports that documented survey findings.
- Assisted in training new inspectors on safety protocols and standards.
- Investigated customer complaints regarding product quality, reliability, or performance issues.
- Served as an advocate for residents who were unable to speak for themselves regarding their medical care decisions.
- Demonstrated excellent communication skills when interacting with residents, families, visitors, staff members, and other healthcare professionals.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred Long Term Care facilities to specialized health resources or community agencies to furnish additional assistance.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
Senior Account Executive (Specialty Sales Representative)
Pfizer Inc.
Des Moines , Iowa
2015.01 - 2020.11
- Surgical sales of Hemastasis products (Thrombin JMI, Gel-foam, Gel-flow) and Specialty Sales of IVIG products
- Educated Staff and Implemented Surgical devices in throughout facilities
- Maintained excellent customer service during backorders of many product lines
- Assisted customers with product availability and shortages
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Achieved sales goals, increasing revenue by [Number]% for top accounts and expanding personal sales portfolio.
- Attended trade shows and conferences in order to network with potential partners.
- Addressed customer questions and concerns regarding products and services.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Efficiently communicated with account holders about payment changes and product updates.
- Listened to customer needs to identify and recommend best products and services.
- (Octagam, Panzyga and Cutiquig) Biosimilar pharmaceutical training along with Hemostasis training
Senior Account Manager
Hospira Worldwide Inc.
Des Moines , Iowa
2012.03 - 2015.01
- Alternate site sales of IV infusion technology and IV generic pharmaceuticals
- 2013: 117.3% goals, 2014: 110.77% goals, 2015: 110% goal multiple presentations to groups of healthcare professionals discussing products and product issues and how to troubleshoot
- Named District Trainer of 9 Sales Executives in Midwest region in 2013 Proficient with Sales tools including Salesforce.com, E2Cat, DDD data, Tableau, and Beacon
- Educated over 350 clinicians on GemStar Home infusion devices and Sapphire infusion devices.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Analyzed market trends to identify new business opportunities for the company.
- Cross-sold additional products and services to increase profitability within accounts.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
Clinical Nurse Consultant
Hospira Worldwide Inc.
Des Moines , Iowa
2005.03 - 2012.01
- Develop relationships with medical professionals through cold calling and evidence of medical knowledge, commitment to excellence, and confidence to make fact-based decisions when appropriate
- Operating Room education to Anesthesiologist and staff on IV Infusion technology during Open Heart procedures
- Collaborated within a team framework to negotiate critical issues, to gain business, to gain clinical and professional trust from customers, and to implement product solutions
- Assisted customers with IT trouble shooting regarding wireless, integrations, software, hardware, MedNet Data Analytics, back orders, hospital product issues and IV Infusion assessments and implementations
- Served on Area Nursing panels and national panels to develop policies and procedures to better streamline workflow.
- Coordinated interdisciplinary teams for the development of best practices in patient care delivery.
- Analyzed data from performance improvement initiatives to recommend changes in practice guidelines or protocols.
- Facilitated communication between physicians, nurses, allied health practitioners and administrative staff to ensure optimal outcomes for patients.
- Collaborated with department managers to correct problems and improve services.
Registered Nurse, Cardiac Intensive Care Unit
Iowa Health Methodist Medical Center
Des Moines , Iowa
2002.10 - 2005.03
- Served on ICU/CCU Leadership Committee responsible for promoting a positive work environment and successful completion of training Responsible for end to end customer service, being first contact with patients and continuing education through entire healthcare experience
- Time and resource management for up to 15 team members to ensure completion of tasks and quality of care
- Served as mentor and role model to lesser experienced team members.
Registered Nurse, Orthopedic, Neurology, and Trauma Units
Scottsdale Healthcare
Scottsdale , Arizona
2000.05 - 2002.08
- Making fact based decisions to preserve customer service and quality of care, while adhering to the organizational policies and procedures
- Developed a broad based knowledge base through working with medical professionals in multiple specialties.
Education
Registered Nurse -
02.2024
Bachelor of Arts Degree -
Quincy College, Associates of Science Degree
01.2000
Bachelor of Arts Degree -
University of Maine
01.1997
Skills
- Quality Improvement
- Clinical Leadership
- Patient Care Management
- Schedule Management
- Nursing Staff Supervision
- Schedule Coordination
Additional Skills And Qualifications
- Experience in Salesforce.com
- Yellow Belt Lean Six Sigma
- Project management skills
- Nursing licensure since 2000
- Area M Directors Award 2008
- Two National Circle of Excellence Awards with Hospira
- Three Area Circle of Excellence Awards with Hospira
- Experienced with WebEx, Zoom, conference calls, Intratime, MS Office: Excel, Word, and Power point.
- Song Leader at local Church
- American Society of Clinical Pathologist(ASCP) Certification, 1995-2001
- Tae Kwon Do 2nd degree Black Belt
Languages
French
Limited
Certification
- BLS certification
- ONS certification
- Yellow Belt Lean Six Sigma
- Area Directors Award
- National Circle of Excellence Award (twice)
- Area Circle of Excellence Award (5X)
- Tae Kwon Do 2nd degree Black Belt
- Praise/Worship Leader at Higher Ground Tabernacle
References
References available upon request.
Timeline
Interim Nurse Supervisor/Registered Nurse
UnityPoint Adult Infusion Center
2022.02 - Current
Clinical Nurse Surveyor/Inspector
Iowa Department of Inspections and Appeals
2020.12 - 2022.01
Senior Account Executive (Specialty Sales Representative)
Pfizer Inc.
2015.01 - 2020.11
Senior Account Manager
Hospira Worldwide Inc.
2012.03 - 2015.01
Clinical Nurse Consultant
Hospira Worldwide Inc.
2005.03 - 2012.01
Registered Nurse, Cardiac Intensive Care Unit
Iowa Health Methodist Medical Center
2002.10 - 2005.03
Registered Nurse, Orthopedic, Neurology, and Trauma Units
Scottsdale Healthcare
2000.05 - 2002.08
Registered Nurse -
Bachelor of Arts Degree -
Quincy College, Associates of Science Degree
Bachelor of Arts Degree -
University of Maine
- BLS certification
- ONS certification
- Yellow Belt Lean Six Sigma
- Area Directors Award
- National Circle of Excellence Award (twice)
- Area Circle of Excellence Award (5X)
- Tae Kwon Do 2nd degree Black Belt
- Praise/Worship Leader at Higher Ground Tabernacle
Similar Profiles
HALIMA NALUWOOZAHALIMA NALUWOOZA
NA at ADULT GERIATRIC NURSE PRACTITIONER, Antibody Infusion Center of McKinneyNA at ADULT GERIATRIC NURSE PRACTITIONER, Antibody Infusion Center of McKinney
Angela HalversonAngela Halverson
Pediatric Care Coordinator at UnityPoint - Berryhill CenterPediatric Care Coordinator at UnityPoint - Berryhill Center
FELIX IDIAHI ORIAIFOFELIX IDIAHI ORIAIFO
Student Nurse Technician at UnityPoint Health - Iowa Methodist Medical CenterStudent Nurse Technician at UnityPoint Health - Iowa Methodist Medical Center