Isaac Del Bosque
Mission,USA
Summary
Operations Manager with extensive experience at SAFE Global Services, specializing in project planning and execution. Demonstrated expertise in employee development and training, resulting in enhanced operational efficiency and increased customer satisfaction. Strong commitment to safety protocols and fostering collaboration to boost team productivity and meet organizational goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
SAFE Global Services
McAllen, TX
03.2024 - Current
- Supervised fleet operations and command center activities.
- Conducted performance reviews, and implemented corrective actions to improve team productivity.
- Coordinated staff schedules.
- Oversaw daily operations to ensure compliance with company standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
GSOC Assistant Operations Supervisor
SAFE Global Services
McAllen, TX
05.2020 - 03.2024
- Assisted in managing daily operations to ensure efficiency and productivity.
- Compiled training materials while tracking skill development for all employees.
- Maintained records of employee performance evaluations and disciplinary actions taken when necessary.
- Coordinated IT equipment management, troubleshoot network and connectivity issues, assisted staff with technical problem-solving, and worked with external providers to resolve advanced system issues.
GSOC Team Leader
SAFE Global Services
McAllen, TX
05.2019 - 05.2020
- Developed and implemented Standard Operating Procedures (SOPs).
- Assisted in recruiting and training top-performing team members.
- Supported and guided team members to ensure that they meet their individual targets.
- Reported quarterly to senior management on team performance and provided regular updates to immediate supervisors.
Command Center Security Operations Operator
SAFE Global Services
McAllen, TX
05.2018 - 05.2019
- Coordinated with security teams and external partners during emergency and routine events.
- Conducted investigative video reviews and dispatched response personnel as needed.
- Provided exceptional customer service and documented all incidents for proper escalation.
Education
Bachelor of Science - Electrical Engineering
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Minor - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2021
Associate of Science - Engineering (Pre-Engineering)
South Texas College
Mcallen, TX05.2019
Skills
- Employee development and training
- Business operations management
- Google Suite
- Project planning and execution
- Administrative oversight
- Personnel management
- Safety protocols
- MS office
Projects
SAFE Global Services - Duration: 2022 - Present
- Hidalgo County Dumping Project (Asst. Project Manager)
Managed a county-wide covert surveillance initiative focused on deterring and documenting illegal dumping activities. Oversaw the design, construction, and relocation of concealed camera structures in precinct-designated locations to ensure effective and discreet monitoring. Maintained full operational readiness of all surveillance equipment, performing troubleshooting, repairs, and preventative maintenance as needed to minimize downtime. Served as the primary point of contact for the client, providing consistent activity reports, coordinating site changes, and maintaining a strong professional relationship through clear communication and responsiveness.
SAFE Global Services - Duration: 2023 - 2024
AI Firearm Detection System - Local School Districts
- Assisted with deployment and supervision of AI-enabled camera and on-premise server installations across multiple school campuses. Created detailed camera placement diagrams to optimize field of view, coverage, and system effectiveness. Conducted campus threat and vulnerability assessments to support security planning. Monitored live and recorded surveillance feeds and supervised personnel overseeing AI firearm detection alerts. Verified system performance, alert accuracy, and operational continuity of AI-based security platforms.
The University of Texas Rio Grande Valley - Duration: 6 months
- Capstone Project: Firearm Detection System, Team Leader, In the capstone project, my team and I created a portable camera system that uses a custom-coded object detection algorithm to identify firearms in live feeds and notify the end-user via email, SMS, custom visual and audio message.
Languages
Spanish, Professional Working
Professional References
- Jorge Cisneros, Owner/President, SAFE Global Services, 956-232-7008, jorgecisneros@safetrack.us
- Ricardo Rivera, Chief Operating Officer, SAFE Global Services, 956-3710-763, rickrivera@safetrack.us
Timeline
Operations Manager
SAFE Global Services
03.2024 - Current
GSOC Assistant Operations Supervisor
SAFE Global Services
05.2020 - 03.2024
GSOC Team Leader
SAFE Global Services
05.2019 - 05.2020
Command Center Security Operations Operator
SAFE Global Services
05.2018 - 05.2019
Bachelor of Science - Electrical Engineering
The University of Texas Rio Grande Valley
Minor - Business Management
The University of Texas Rio Grande Valley
Associate of Science - Engineering (Pre-Engineering)
South Texas College