Isaac Francisco Delgado
El Paso,TX
Summary
Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about Successful strategies for managing fast-paced work. Able to work efficiently under stressful environments. Successful in building strong relationships with patients and clients. Over 6 years of retail experience both front end and pharmacy. Certified and able to vaccinate, as well as TABC certified.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2022 - Current
- Able to draw, prepare, and administer vaccines.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
Designated Hitter
Walgreens
06.2020 - 06.2022
- Efficiently able to work multiple work environments, between front end ,and pharmacy
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Adapted quickly to changing plans and strategies.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
Customer Service Associate
Walgreens
11.2016 - 06.2020
- Worked more than one locations when needed.
- Investigated and resolved customer inquiries and complaints quickly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Maintained cleanliness of store's facilities, and sales floor
Education
Associate of Arts - Law Enforcement
The University of Texas At El Paso
El Paso, TXAssociate of Applied Science - Biology
El Paso Community College
El Paso, TX05.2026
Skills
- Vaccinations
- Patient education and counseling
- Filling Prescriptions
- Receiving incoming supplies
- Stocking shelves
- HIPAA Regulations
- Interpreting and Processing Medication Orders
- Safe Chemical Handling
- Drug safety
- Supply Restocking
- Team Collaboration
- Sales Transactions
- Employee Management
Certification
- CPhT - Certified Pharmacy Technician
- Certified to administer C.P.R.
- TABC certified
- Certified to administer vaccines
Musician
Freelance Drummer, Played percussion insruments since the age of 10. Currently in two bands, played multiple venues around El Paso since 2018, and Performed at New Mexico University.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2022 - Current
Designated Hitter
Walgreens
06.2020 - 06.2022
Customer Service Associate
Walgreens
11.2016 - 06.2020
Associate of Arts - Law Enforcement
The University of Texas At El Paso
Associate of Applied Science - Biology
El Paso Community College
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