Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Diaz

Miami,FL

Summary

Accomplished and certified Pharmacy Technician with experience in retail environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Meanwhile still having a Sales Representative Lead background. And experience with leading a team of sales associates pushing sales mentality, in meeting set goals and delivering satisfaction to customers with professionalism.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Coral Gables, FL
08.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Team Member

Target
Coral Gables, FL
08.2020 - 07.2021
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Sales Associate

Nordstrom
Miami, FL
11.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Lead

Champs Sports
Miami, FL
08.2016 - 09.2019
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Increased revenue by 20% by working closely with sales associates by shadowing demonstrations of sales operation and closely monitoring sales goals of each individual associate.

Education

Associate of Science - Biotech

Miami Dade College
Miami, FL
05.2025

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.2019

Skills

  • Goal Setting
  • Cash Register Operation
  • Prescription Order Verification
  • Dispensing Medications
  • Organization and Prioritization
  • Time Management
  • Microsoft Excel
  • Metrix
  • Team Management

Timeline

Pharmacy Technician

CVS Pharmacy
08.2021 - Current

Team Member

Target
08.2020 - 07.2021

Sales Associate

Nordstrom
11.2019 - 03.2020

Sales Lead

Champs Sports
08.2016 - 09.2019

Associate of Science - Biotech

Miami Dade College

High School Diploma -

Miami Jackson Senior High School

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Isaac Diaz