Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isaac Diaz

Miami

Summary

Dynamic and results-driven professional with experience at Equinox, excelling in customer relations and complex problem-solving. Proven track record in increasing customer acquisitions through effective marketing strategies. Skilled in point of sale operations and product restocking, consistently enhancing customer satisfaction and loyalty.


Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

5
5
years of professional experience

Work History

Cashier

SoFlo Smoke Shop
04.2024 - Current
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Membership Advisor

Equinox
02.2022 - 10.2023
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Increased customer acquisitions by [Number]% through effective social media management, grassroots marketing, and new member orientation.
  • Scheduled and assigned daily work and activities for team members.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

Stocker

Louie Vuitton
11.2021 - 01.2022
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.

Patient Transporter

Jackson Memorial Hospital
06.2021 - 08.2021
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

Overnight Stocker

Home Depot
09.2020 - 06.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Removed all boxes and related trash from sales floor and processed through compactors.

Education

Vocational - Fire Science

Miami Dade College
Miami, FL
05-2021

No Degree - Nursing

Miami Dade College
Miami, FL
08-2017

High School Diploma -

G. Holmes Braddock
Miami, FL
05-2017

Skills

  • Returns processing
  • Product restocking
  • Drawer balancing
  • Loyalty program promotion
  • Complex Problem-solving
  • Point of sale operation
  • Order packaging
  • Merchandise exchange
  • Customer relations

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Cashier

SoFlo Smoke Shop
04.2024 - Current

Membership Advisor

Equinox
02.2022 - 10.2023

Stocker

Louie Vuitton
11.2021 - 01.2022

Patient Transporter

Jackson Memorial Hospital
06.2021 - 08.2021

Overnight Stocker

Home Depot
09.2020 - 06.2021

Vocational - Fire Science

Miami Dade College

No Degree - Nursing

Miami Dade College

High School Diploma -

G. Holmes Braddock

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