Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Isaac Duah-Acheampong

Bridgeport,Connecticut

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Engineer/Developer

Clarus Group
10.2023 - Current
  • Work for a client called Accenture Federal Services
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Maximized productivity by 20% by developing and implementing innovative production processes for new and existing products
  • Decrease in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
  • Investigate and propose corrective actions for quality issues.
  • Read and analyze blueprints and project documentation to develop workflows and strategy.
  • Work with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Cloud Engineer

KFT Church
06.2018 - Current
  • Lead the architectural design, development, and implementation of cloud based strategy, complying with industry best practices and business objectives.
  • Configure target AWS environment to host migrated application. Including Security Groups.
  • Increased organization productivity by 30%, by implementing ticketing systems and proper workflow structure.
  • Decreased admin work turn around time by 20%, by gathering, organizing and structuring organization data in a well defined database
  • Use automation tooling to provision cloud infrastructure (ie. Terraform, CloudFormation)
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
  • Promoted experience with Kubernetes, Docker and Amazon Web Services.

Software Production Support Engineer

Insight Global(Consultant)
08.2022 - 12.2022
  • Defect resolution, triaging, prompt follow on to customer concerns on all support channels. Collect customer feedback into actionable items for product improvement
  • Worked with Infrastructure as code for provisioning, configuration management and CI/CD pipeline.
  • Provided configuration assistance of application migrating into cloud.
  • Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
  • Reviewed business success drivers, applying strategic prioritization to future architectural updates.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Software Support Engineer

Quotient Technology
07.2021 - 02.2023
  • Handle multiple support requests via Jira and Zendesk ticketing system.
  • Assist management in creating training material pertaining to computer troubleshooting and usage
  • Actively update, maintain and monitor MySQL Database.
  • Provided initial support on software tickets submitted for our Ad Tech service, maintaining resolution rate of 80%.
  • Supported software integration and implemented maintenance enhancements.
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Optimized support process, by creating automation scripts, which cut down resolution time to about 30%.

Technical Support

Rowan University
09.2019 - 05.2020
  • Trained students and staff in operating their designated operating systems and software
  • Researched and provided solutions to 20+ user and system support tickets regarding hardware, networking, software, and specific client products
  • Represented team by analyzing and presenting weekly KPIs at team huddles Recognized for exceptional problem solving skills regarding unstructured user concerns that require the use of conceptual thinking.
  • Supported software integration and implemented maintenance enhancements.

Education

Bachelor of Arts - Computing And Informatics, Computer Science

Rowan University
Glassboro, NJ

GR Master's Degree - Information Technology-Software Engineering

University Of Maryland Global Campus
Adelphi,MD
05.2026

Skills

  • Object-Oriented Programming
  • Agile
  • Scrum methodology
  • Linux
  • Python
  • Core Java
  • Tenable
  • Jenkins
  • Terraform
  • Docker
  • AWS/Azure/GCP
  • AWS Lambda
  • Continuous Integration/Delivery
  • SAML/SSO
  • Git
  • SQL Server

Certification

AWS Certified Solution Architect Associate – Pending

Timeline

Production Engineer/Developer

Clarus Group
10.2023 - Current

Software Production Support Engineer

Insight Global(Consultant)
08.2022 - 12.2022

Software Support Engineer

Quotient Technology
07.2021 - 02.2023

Technical Support

Rowan University
09.2019 - 05.2020

Cloud Engineer

KFT Church
06.2018 - Current

Bachelor of Arts - Computing And Informatics, Computer Science

Rowan University

GR Master's Degree - Information Technology-Software Engineering

University Of Maryland Global Campus

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Isaac Duah-Acheampong