ISAAC DURAN
Van Buren,AR
Summary
Offering a customer-focused approach and keen interest in insurance industry, ready to learn and grow. Brings strong analytical skills and attention to detail, ensuring accurate claim assessments and resolutions. Ready to use and develop problem-solving and communication skills in Commercial and Ag Lender role.
Overview
3
3
years of professional experience
Work History
Multi-Line Claims Representative
Farm Bureau Insurance
11.2023 - Current
- Investigate, evaluate, validate, analyze, negotiate, and settle property and casualty claims as assigned.
- Effectively communicate with insureds including those difficult conversations and provide genuine customer service.
- Ability to simultaneously handle multiple priorities.
- Demonstrates a high level of accuracy.
- Worked productively in fast-moving work environment to process large volumes of claims.
Career Leadership Program
Simmons Foods
06.2023 - 10.2023
- Learning different leadership strategies and how we apply said strategies to our team members.
- Traveled to different facilities to gain experience in the poultry industry.
- Contact management to discuss scheduling and ideas I have for improvements of facilities.
- Discussed marketing and sales strategies.
- Implemented data-driven decision-making processes to guide strategic planning efforts within the Leadership Development Program.
Biological Science Technician
USDA - ARS
05.2022 - 05.2023
- Operated tractors and various farming equipment.
- Logged daily records of plant scouting and work performed on research plots.
- Collected soil samples and prepared the sample to be sent to the soil lab.
- Collected plant cuttings to be weighed, grounded, and sent to a lab for nutrition testing.
- Performed general farm work such as upkeep and general maintenance of equipment.
- Boosted team efficiency by organizing, restocking and maintaining a clean work space and equipment.
- Collaborated with team to improve research by sharing knowledge.
Education
BACHELOR OF SCIENCE - AGRICULTURE BUSINESS-HORTICULTURE
ARKANSAS TECH UNIVERSITY
Russellville, AR05.2023
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Interpersonal Communication
- Documentation Review
- File Management
- Conflict Resolution
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Records Management
Relevant Coursework
- Agriculture Business
- Agriculture Finance
- Agriculture Marketing
- Accounting
- Animal Science
- Plant Science
- Soil Science
- Micro/Macro Economics
Timeline
Multi-Line Claims Representative
Farm Bureau Insurance
11.2023 - Current
Career Leadership Program
Simmons Foods
06.2023 - 10.2023
Biological Science Technician
USDA - ARS
05.2022 - 05.2023
BACHELOR OF SCIENCE - AGRICULTURE BUSINESS-HORTICULTURE
ARKANSAS TECH UNIVERSITY
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