Feneshia Humphrey
Sugar Land,TX
Summary
With my friendly, outgoing and positive attitude I have confidence that I will fit in very well in any environment. I have this ability to make people feel heard and valued. I am determined to gain more skills that will be useful for me in any career path I have the opportunity to experience. I am organized and reliable.
Overview
10
10
years of professional experience
Work History
Multi-line Claims Advisor
CSAA Insurance Group
Sugar Land, TX, TX
09.2022 - Current
- Provided guidance and advice to customers regarding their rights under automobile insurance policies.
- Maintained accurate documentation of all claim activity within designated system.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Provided customers with timely updates on claim status and answered inquiries regarding coverage options.
- Reviewed and processed auto claims documents to ensure accuracy of information.
- Evaluated existing auto policy coverage levels to recommend changes that would better meet customer needs.
Insurance Service Agent
CSAA Insurance Group
Henderson, NV
01.2020 - 09.2022
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
- Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Assessed customer needs and provided appropriate insurance solutions.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
Auto Insurance Agent
USAA
Las Vegas, NV
02.2017 - 01.2020
- Researched customer inquiries about billing discrepancies or coverage questions.
- Analyzed data from various sources such as credit reports or motor vehicle records when preparing risk assessments for clients.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Assessed customer needs and provided appropriate insurance solutions.
Customer Service Associate
Marshall Retail Group
Las Vegas, NV
06.2016 - 02.2018
- Replenished stock on the selling floor as needed according to company standards.
- Checked tags for accuracy of price and size information before displaying products.
- Assisted customers with selecting merchandise and provided fashion advice.
- Maintained the store's visual presentation by steaming clothes and straightening shelves.
- Carried out daily housekeeping duties including vacuuming floors, dusting shelves.
- Processed payments through POS systems accurately and efficiently.
- Provided excellent customer service by greeting customers in a friendly manner.
Courtesy Clerk
Smiths Food And Drug Store
Las Vegas, NV
12.2014 - 06.2016
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Ensured accuracy of expiration dates for food products before display.
- Greeted customers and provided assistance with bagging groceries.
- Conducted quality checks on all incoming produce shipments for freshness and appearance.
- Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly.
- Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
- Checked expiration dates on perishables such as milk and eggs, removing outdated items from shelves.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ04-2028
Medical Assistant Certificate - Medical Assisting
Brightwood College - Las Vegas
Las Vegas, NV05-2016
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2015
Skills
- Insurance knowledge
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Problem-solving abilities
- Teamwork and Collaboration
- Customer service and support
- Written Communication
- Reliability
- Problem-Solving
- Organizational Skills
- Policy Interpretation
- Claims Investigation
- Active Listening
- Critical Thinking
- Decision-Making
- Relationship Building
- Coverage Assessment
- Claims Evaluation
- Policy investigations
- Liability Determination
- Claims Processing
- Payment Processing
- Time Management
- Microsoft Office Suite
Timeline
Multi-line Claims Advisor
CSAA Insurance Group
09.2022 - Current
Insurance Service Agent
CSAA Insurance Group
01.2020 - 09.2022
Auto Insurance Agent
USAA
02.2017 - 01.2020
Customer Service Associate
Marshall Retail Group
06.2016 - 02.2018
Courtesy Clerk
Smiths Food And Drug Store
12.2014 - 06.2016
Bachelor of Arts - Psychology
University of Arizona Global Campus
Medical Assistant Certificate - Medical Assisting
Brightwood College - Las Vegas
High School Diploma -
Cimarron Memorial High School
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