Kristy Bradley
Henderson,NV
Summary
Results-driven Senior Commercial/Specialty Supervisor with extensive experience in team management and process enhancement. Proficient in strategic planning and employee development, achieving significant improvements in workflow efficiency and cost reduction. Known for driving business success through creative solutions and strong leadership capabilities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sr. Commercial / Specialty Supervisor
CSAA Insurance Group (Mobilitas Insurance)
Las Vegas, NV
08.2020 - Current
- Total Loss Supervisor for Commercial Lines and Personal Lines, non-standard book of business.
- Directed Virtual Physical Damage team to enhance repair quality and efficiency across the assigned territory.
Set strategic objectives for department performance related to staffing, budgeting, and operational planning.
Evaluated estimating accuracy of Field Inspectors and DRN vendors, adjusting performance criteria as needed.
Managed compliance with administrative policies while overseeing workload distribution among staff members.
Led human resources activities including recruitment, performance reviews, and disciplinary measures.
Encouraged employee recognition programs while providing consistent feedback for professional growth.
Identified training needs to ensure staff received relevant education for exceptional customer service delivery.
Negotiated vendor agreements collaboratively with internal stakeholders to resolve operational challenges.
Auto Physical Damage Supervisor
CSAA Insurance Group
Las Vegas, NV
01.2012 - 08.2020
- Provided technical expertise and up-training to Inside Physical Damage Appraisers and Vendor Specialists.
- Maintained high-quality service levels through daily coaching, mentoring, and training of staff.
- Supervised development and execution of employee work plans to align with organizational goals.
- Set and monitored staff objectives to support enterprise strategy and division performance targets.
- Collaborated with cross-functional teams to enhance operational efficiency and offer necessary expertise.
- Ensured adherence to organizational policies in daily operations.
- Conducted QARs, performance reviews, and salary assessments, implementing improvements as necessary.
- Managed Southern California DRN program and oversaw Premiere Audio Vendor Program operations.
Claims Supervisor
CSAA Insurance Group
Las Vegas, Nevada
01.2005 - 12.2011
- Ensured quality service levels through daily coaching, mentoring, and training of staff.
- Supervised effective development of employee work plans for operational success.
- Conducted group and individual coaching to achieve division performance targets.
- Performed comprehensive employee performance evaluations and salary assessments.
- Offered technical assistance and uptraining to Claim Specialists as needed.
- Set actionable staff goals supporting overall Enterprise objectives.
- Collaborated with various departments, providing expertise for enhanced operations.
- Incorporated organizational policies into daily workflows for consistency.
Claims Coordinator III/Medical Payment Specialist
CSAA Insurance Group
Las Vegas, Nevada
10.2004 - 01.2005
- Maintained consistent adherence to corporate and DOI regulations on a daily basis.
- Handled an average of over 200 auto claims in backlog, ensuring efficient processing.
- Delivered exceptional customer service by performing detailed claim investigations to support liability decisions.
- Identified liability exposures and set reserves accurately on medical payment suffixes.
- Verified medical payment bills for accuracy and processed payments within DOI timelines.
- Coordinated timely follow-up communications with insured clients and medical providers as required.
- Processed low-level cash settlements for Collision and Property Damage claims effectively.
Claims Coordinator II/Field Inspector Overflow
CSAA Insurance Group
Las Vegas, Nevada
12.2003 - 10.2004
- Provided professional support services to field inspectors during vehicle inspections.
- Maintained adherence to corporate policies and Department of Insurance standards.
- Facilitated communication across personnel to meet performance and service delivery goals.
- Implemented inspection and claims procedures while following CSAA guidelines.
- Exhibited mastery of required technology and organizational processes for total loss settlements.
Claims Coordinator I
CSAA Insurance Group
Las Vegas, Nevada
07.2002 - 11.2003
- Guaranteed daily compliance with DOI and corporate standards in all operations.
- Handled over 200 auto claims per day, focusing on quality outcomes.
- Maintained customer service as a priority while executing effective claim investigations for reliable liability determinations.
- Set reserves accurately for medical payments based on identified liability exposure.
- Ensured medical payment bills were reviewed for accuracy and processed within DOI deadlines.
- Conducted timely follow-ups with insured parties and healthcare providers as required.
- Processed low-level cash settlements for collision and property damage cases diligently.
- Supported claims operations during temporary employee absences, facilitating seamless workflow.
Senior Dimensions/Health Plan
Sierra Health Services, Inc.
Las Vegas, NV
01.1996 - 01.2002
- Achieved promotion to Lead Personal Assistant within Member Services Division after six years.
Delivered high-level support as Personal Assistant, optimizing workflow and communication.
Performed essential administrative duties as Administrative Assistant to facilitate daily operations.
Progressively assumed greater responsibilities across various roles in service industry.
Supervisor
U.S. Bank of Oregon, U.S. Bancorp
Portland, Oregon
01.1990 - 01.1996
- Advanced through progressively responsible roles within AAA Credit Card Division, including Supervisor of Customer Service, District Lead for Credit Card Retention, and Sales Specialist.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
- Interpersonal communication
- Problem-solving skills
- Claims management
- Analytical reasoning
- Strategic planning
- Regulatory compliance
- Performance evaluation
- Total loss assessment
Certification
- I-Car Platinum
- Active Adjuster & Appraiser Licenses - 23 States
Timeline
Sr. Commercial / Specialty Supervisor
CSAA Insurance Group (Mobilitas Insurance)
08.2020 - Current
Auto Physical Damage Supervisor
CSAA Insurance Group
01.2012 - 08.2020
Claims Supervisor
CSAA Insurance Group
01.2005 - 12.2011
Claims Coordinator III/Medical Payment Specialist
CSAA Insurance Group
10.2004 - 01.2005
Claims Coordinator II/Field Inspector Overflow
CSAA Insurance Group
12.2003 - 10.2004
Claims Coordinator I
CSAA Insurance Group
07.2002 - 11.2003
Senior Dimensions/Health Plan
Sierra Health Services, Inc.
01.1996 - 01.2002
Supervisor
U.S. Bank of Oregon, U.S. Bancorp
01.1990 - 01.1996
High School Diploma -
Fontana High School
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