Elisa Rodriguez Sanchez
San Luis Potosí
Summary
Dedicated to delivering exceptional results with a strong commitment to innovative solutions and excellent organizational skills. A positive attitude and adaptability to changing environments drive success, supported by a clear focus on goals. Embracing a continuous improvement mindset fosters collaboration and teamwork, ensuring collective efforts lead to outstanding achievements.
Overview
11
11
years of professional experience
Work History
Sr. Sales Support Supervisor
Resideo
San Luis Potosi, S.L.P
05.2022 - Current
- Lead Sales Support operations focused on pricing renewals and agreements, expanding team scope beyond administrative support to drive higher business impact
- Established KPIs and performance tracking, creating structure and visibility where none previously existed and improving operational accountability
- Drove expansion of support model across Private Label programs, new LOB products, and emerging channels (Retail & OEM), increasing team adaptability and coverage
- Led PROS Pricing implementation, acting as SME for Vendavo and supporting vendor collaboration, UAT, and successful go-live
- Own post-go-live system support and cross-functional alignment, enabling a “team of teams” model across Sales, Customer Care, Pricing, PMs, and Credit while supporting SFDC process standardization
- Drove strong cross-functional collaboration (Sales, Customer Care, Pricing, PMs, Credit), enabling a “team of teams” model
- Partnered with Customer Master Data team to standardize SFDC processes, transitioning from SharePoint to Salesforce
Sales Support Specialist
Resideo Honeywell Home
San Luis Potosí
06.2018 - Current
- Coordinate and lead the Claim back process among the two most heavy regions in USA, as well as to Educate Sales Representative to follow the internal process.
- Collaborate with Regional Sales Leader in South Central to adapt documentation process to override pricing issue that was causing monetary loss to the company (RNC Marketing promotion code).
- Join forced with the Credit and Collection department and Sales Managers to help close / clear customer's account status that are affecting direct revenue.
- Audit claimback prices and prevent money leakage.
- Implement SOP for Annual Price Update Process with the team.
- Build interpersonal relationships with customers both National and Regional clients to offer and create an excellent experience.
- Import training to the sales organization team.
Inside Sales
Resideo Honeywell Home
San Luis Potosí
05.2016 - 12.2018
- Sales order reporting to Regional Sales Manager in Southeast region USA.
- Log in day-to-day sales activities. Outbound and Inbound calls.
- Seek growth opportunities with the basic tier costumers (tier 3).
- Participated in trade shows and company's business trips to meet with the regional teammates as well as face to face customer meetings.
- Gained product knowledge for both Residential and Trade channels.
Technical Support Associate
Honeywell Automotive
San Luis Potosí
04.2015 - 05.2016
- Call center support for Homeowner for Automotive Control Solutions, Environmental Combustion Control.
- Embrace people skills by overcoming challenging calls.
- Became an expert to solve technical issues on all of our LOB products.
Education
Bachler in Business Administration -
Universidad Tangamanga
San Luis Potosí06-2018
Skills
- Leadership
- Teamwork
- Interpersonal Communication
- Innovator
- Analytics
- SAP
- Sales Force
- Sales processes
- Cross-functional communication
- Salesforce proficiency
- CRM software
Websites
Languages
English
Spanish; Castilian
Timeline
Sr. Sales Support Supervisor
Resideo
05.2022 - Current
Sales Support Specialist
Resideo Honeywell Home
06.2018 - Current
Inside Sales
Resideo Honeywell Home
05.2016 - 12.2018
Technical Support Associate
Honeywell Automotive
04.2015 - 05.2016
Bachler in Business Administration -
Universidad Tangamanga
Courses
- Systematic approach of the professional in the labor field, Universidad Tangamanga
- May 2018 – July 2018
Toast Master
Active member of Toastmasters International, strengthening public speaking, leadership presence, and cross-functional communication skills