Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
Generic

Michelle Ritchey

San Antonio,TX

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

24
24
years of professional experience

Work History

Supervisor- Tech Support and Sales

Verizon Wireless
08.2022 - 09.2023
  • Achieved 27% M/M Revenue Growth by developing and executing sales training into tech support field with accuracy and efficiency.
  • Through my commitment to fostering career growth and motivation, three of my employees earned well-deserved promotions.
  • By providing mentorship, development opportunities, and a supportive environment, I helped them advance in their careers and achieve their professional goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Retail Store Manager

Verizon
02.2006 - 07.2022
  • Training and Development
  • Time Management
  • Growth-minded
  • Analytical thinking Operations management
  • Inventory management Merchandise management
  • Staffed strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Achieved highest Net Promoter Score for district 9 consecutive months.
  • Lead sales and operations team to achieve year over year growth by 13%.
  • Met and exceeding monthly sales target by at least 105% above quota and higher.
  • Completed routine store inventories.
  • Maintained a clean and organized store appearance to enhance the shopping experience for customers.

Sales Representative

Verizon
11.1999 - 01.2006
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Met Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Bachelor of Science - Project Management

Waldorf University
Forest City, IA
02.2025

Associate of Applied Science - Business Management

Waldorf University
Forest City, IA
02.2025

Skills

  • Complex Problem-solving
  • Leadership
  • Project management
  • Business-to-Business (B2B)
  • Time Management
  • Team Leadership
  • Analytical Skills
  • Remote Troubleshooting
  • Customer Relationship Management (CRM)
  • Goal oriented
  • Attention to detail
  • Analytical thinking

Awards

Dean’s List, Waldorf University, Feb 2025, Month over Month recipient of Dean’s List Award, Cum Laude, Waldorf University, Feb 2025, GPA 3.65

Interests

  • Freelance Photographer
  • Drawing and Painting
  • Training & Development
  • Personal Growth
  • Creating digital artwork using software like Photoshop, Illustrator, or Canva

Timeline

Supervisor- Tech Support and Sales

Verizon Wireless
08.2022 - 09.2023

Retail Store Manager

Verizon
02.2006 - 07.2022

Sales Representative

Verizon
11.1999 - 01.2006

Bachelor of Science - Project Management

Waldorf University

Associate of Applied Science - Business Management

Waldorf University

Similar Profiles

CREATE PROFILE