Tianna Yancey
Houston,TX
Summary
Dynamic sales and customer service professional with a proven track record. Adapt in customer relationship building and complex problem-solving. Leveraged interpersonal communication skills to enhance client satisfaction and drive sales growth. Achieved consistent performance improvement, demonstrating sales expertise and a positive attitude. Excelled in creating innovative solutions, significantly boosting customer satisfaction and revenue.
Overview
8
8
years of professional experience
Work History
Tech Support - Sales Representative
Asurion
Houston, TX
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Supervisor
Hudson Group Inc.
Atlanta, GA
02.2021 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Care Specialist
Duke Energy
Durham, NC
12.2019 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Type systems.
Sales Representative
Charter Communications
Cary, NC
03.2016 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Nursing
North Carolina Central University
Durham, NCNursing
East Carolina University
Greenville, NCNorthern High School
Durham, NC06.2013
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Complex Problem-Solving
- Objection handling
- Performance Improvement
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
Timeline
Tech Support - Sales Representative
Asurion
03.2024 - Current
Supervisor
Hudson Group Inc.
02.2021 - 05.2023
Customer Care Specialist
Duke Energy
12.2019 - 12.2021
Sales Representative
Charter Communications
03.2016 - 12.2018
Nursing
North Carolina Central University
Nursing
East Carolina University
Northern High School