Isaac Estrada
El Paso,TX
Summary
Fluent in English and Spanish with proficiency in Microsoft Office (Word, Excel, and PowerPoint), Google Meets, and Zoom.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Southwest Key Programs
El Paso
08.2021 - Current
- Efficiently manage cases of Unaccompanied Alien Children arriving in the US
- Reunified children with US-based family members
- Verified the credibility of child cases through thorough investigations, effectively identifying and mitigating potential instances of trafficking
- Conducted thorough investigation on legitimacy of documents from potential family members accepting the minor.
- Meet with the minor on a weekly basis to ensure all basic needs are met (food, housing, education, and medical)
- Provided comprehensive reports to United States Department of Health and Human Services to facilitate case approval process.
Security Sergeant
Ysleta Independent School District
El Paso, TX
07.2014 - 08.2021
- Directed a team of 12 security officers in carrying out their duties effectively
- Successfully oversaw time card processing
- Maximized security operations by delegating tasks efficiently.
- De-escalate student conflicts, including intervening to stop physical altercations.
- Monitor premises and surrounding areas for suspicious activity and safety compromises to safeguard staff and students.
- Conduct investigations for stolen items and prepare corresponding reports for district records
- Continuous monitoring of property to include surveillance footage, visitor/vehicle approval
- Assisted school administration in educating and enforcing rules and regulations for students
- Ensured a safe environment by taking necessary measures against unauthorized access
- Contributed to efficient digital report generation for cases related to stolen assets, student property, and disruptions.
Technical Support
HGS
El Paso
04.2014 - 07.2014
- Provided troubleshooting for customer internet technical issues
- Lead customers in set up, troubleshooting of modems, routers, and phone lines
- Coordinate and schedule technician visits to clients as a form of issue resolution.
Education
Master of Science In Criminal Justice -
Sul Ross State University
12.2021
Bachelor of Science in Criminal Justice, Minor in Sociology -
University of Texas at El Paso
El Paso, TX12.2018
Skills
- Fluent in English and Spanish (Written and Verbal)
- Microsoft Office (Word, Excel, and PowerPoint)
- Google Meets
- Zoom
- Discharge Planning
- Case Management
- Records Management
- Client Advocacy
- Community Outreach
- Interdisciplinary Collaboration
- Crisis Intervention
- Documentation And Reporting
- Conflict Resolution
- Case Planning
- Intervention Plans
- Social Work
- Case Documentation
- Problem-Solving
- Staff Management
- Email and Telephone Etiquette
Certification
- Crisis Prevention Intervention Training, 2021, Ysleta Independent School District
- School Threat Assessment Seminar, Texas School Safety Center
- Texas Behavior Support Initiative, Texas Education Agency (Region 4)
Timeline
Case Manager
Southwest Key Programs
08.2021 - Current
Security Sergeant
Ysleta Independent School District
07.2014 - 08.2021
Technical Support
HGS
04.2014 - 07.2014
Master of Science In Criminal Justice -
Sul Ross State University
Bachelor of Science in Criminal Justice, Minor in Sociology -
University of Texas at El Paso