Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isaac Francis

Brooklyn,NY

Summary

Highly motivated sophomore undergraduate with strong customer service and upselling skills. Experienced in building connections with customers, identifying their needs, and recommending products to enhance their experience. Skilled in public speaking, adaptability, and food safety practices, ready to contribute to a dynamic retail team.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Starbucks Barista

Buffalo
US
08.2023 - 12.2024
  • Making Drinks, Taking orders, cleaning up work space and interacting with customers

Target Guest Advocate

Brooklyn
NY
06.2024 - 08.2024
  • Performed cashier duties such as processing payments, returns, and exchanges accurately
  • Maintained an organized workspace while stocking merchandise
  • Monitored sales floor activity to identify potential theft or fraud issues
  • Resolved customer complaints in a professional manner
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.

William E. Grady High School Grady Falcons Basketball Team - Scorer/Player

Brooklyn
  • Orchestrated offense and defense tactics as Point Guard and Shooting Guard
  • Established the score lead as a member of the Starting 5 for weekly competitive games
  • Directed and coordinated practice by making sure everyone properly executed the task
  • Analyzed play performances for personal and professional development daily.

Education

Bachelor Of Science - Economics

SUNY Buffalo State
Buffalo, NY
05.2027

Advanced Regents Diploma -

William E Grady
Brooklyn, NY
06.2023

Skills

  • Proficiency with Google Docs
  • Proficiency with Google Slides
  • Proficiency with Google Drive
  • Microsoft Word
  • Public Speaking
  • Using visual materials during oral presentations
  • Creative problem-solving
  • Leadership
  • Up-selling
  • Team Player
  • Cash Register Operation

Certification

05/2022, Qualifying Certificate in Food Protection, New York City Department of Health and Mental Hygiene

Timeline

Target Guest Advocate

Brooklyn
06.2024 - 08.2024

Starbucks Barista

Buffalo
08.2023 - 12.2024

William E. Grady High School Grady Falcons Basketball Team - Scorer/Player

Brooklyn

Bachelor Of Science - Economics

SUNY Buffalo State

Advanced Regents Diploma -

William E Grady
Isaac Francis