Karla Perez Beniquez
Kissimmee
Summary
Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Barista, Starbucks
08.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cash handling, voids, refunds.
- Trained new baristas on beverage preparation and customer service standards.
Merchandiser
Garden Vision
02.2021 - 08.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Cashier/Customer Service
Burlington Stores
07.2020 - 02.2021
- Recognition of great customer service.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Provided excellent customer service by answering inquiries and resolving issues.
Education
High School Diploma -
West Creek High School
Clarksville, TN05.2018
Skills
- Microsoft Office
- Barista Experience
- Food safety — Proficient
- Knowledge of proper food and equipment handling safety measures
- Adaptability and Flexibility
- Hospitality and Professionalism
- Stocking Supplies and Retail Products
- Issue Resolution
- Data Entry
- Google Drive
Timeline
Starbucks Barista
Barista, Starbucks
08.2021 - Current
Merchandiser
Garden Vision
02.2021 - 08.2021
Cashier/Customer Service
Burlington Stores
07.2020 - 02.2021
High School Diploma -
West Creek High School