Alivia Roback
Lake Orion,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail coffee/food industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Starbucks Barista
Starbucks
10.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas with focus on speed, quality and consistency.
Childcare Worker/Roamer
Great Lakes Athletic Club
06.2021 - 09.2021
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
- Developed age-appropriate activities and crafts to engage children.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Organized gym equipment for easier access and a neat environment.
Education
High School Diploma -
Michigan State University
East Lansing, MI05.2027
Skills
- Customer Relations
- Customer Service and Satisfaction
- Microsoft Office
- Parent Communication
Timeline
Starbucks Barista
Starbucks
10.2021 - 10.2022
Childcare Worker/Roamer
Great Lakes Athletic Club
06.2021 - 09.2021
High School Diploma -
Michigan State University