Isaac Gallegos
Arlington,TX
Summary
Dedicated and experienced IT Specialist with a solid background in managing and optimizing IT systems for seamless business operations. Proven expertise in providing technical support, troubleshooting hardware and software issues, and implementing robust security measures. Adept at collaborating with cross-functional teams to analyze user requirements and deliver customized IT solutions that align with organizational objectives. Skilled in system administration, network management, and implementing best practices to ensure optimal performance and reliability. Demonstrates a commitment to staying current with emerging technologies and trends in the IT landscape. Seeking a challenging role to leverage my technical proficiency and problem-solving skills in contributing to the success of a forward-thinking organization.
Overview
1
1
year of professional experience
Work History
Information Technology Specialist
King George LLC
Fort Worth, TX
09.2023 - Current
- Maintained inventory records of all installed equipment including software licenses.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Used remote login tools to assist clients with technical and product questions.
- Authored and distributed training manuals for handheld computers and devices used by staff.
- Tested new products prior to their release into production environment.
- Analyzed equipment performance records to determine need for repair or replacement.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Developed and implemented IT policies and procedures.
- Consulted users to determine areas in need of improvement.
- Monitored network performance to identify potential issues or security breaches.
- Designed, configured and tested computer hardware and operating system software.
- Provided training and guidance to staff members on how to use various technologies effectively.
Education
Bachelor of Science - Information Technology - Cybersecurity
Southern New Hampshire University
Hooksett, NHSkills
- End-User Support
- Software licenses and patches
- Permissions management
- Device configuration
- Project Coordination
- Network Administration
- Permissions Management
- Mobile Application Development
- Task Prioritization
- Hardware
- Network Protocols
- Risk Assessment
- Technical Troubleshooting
- Data backups
- Application installations
- Troubleshooting and diagnostics
- Web development
Microsoft
- Microsoft 365 Admin Center
- Azure
- Exchange
- Intune
Languages
Spanish
Professional
References
References available upon request.
Timeline
Information Technology Specialist
King George LLC
09.2023 - Current
Bachelor of Science - Information Technology - Cybersecurity
Southern New Hampshire University
Similar Profiles
Mitzie BraggMitzie Bragg
Call Center Agent at King & George LLC.Call Center Agent at King & George LLC.
Pietro (Mike) GiaconaPietro (Mike) Giacona
Regional Operationas Manager at King & George LLCRegional Operationas Manager at King & George LLC
Ana Ruth HidrogoAna Ruth Hidrogo
Corporate Administrator at King and George LLCCorporate Administrator at King and George LLC