ISAAC GALVAN
Bakersfield,CA
Summary
Seasoned Custodian Supervisor at Kern Valley State Prison California Prison Industry (CALPIA), adept in strategic planning and mentoring. Excelled in enhancing team performance and safety, significantly reducing recidivism through innovative rehabilitation programs. Demonstrates exceptional problem-solving and communication skills, ensuring efficient operations and exemplary customer service across roles.
Overview
15
15
years of professional experience
Work History
Custodian Supervisor 1
Kern Valley California Prison Industry (CALPIA)
Delano, CA
05.2023 - Current
- Principles of effective supervision.
- Conducted regular inspections of work areas to ensure that standards are met.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly detainees.
- Oversee public areas and grounds to verify cleanliness and detainees' safety.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Maintained clear and open communications with facility areas to support safe operations.
- Implemented rehabilitation programs aimed at reducing recidivism among detainees.
Assistant Store Manager
Michael Kors
Arvin, USA
05.2022 - 08.2022
- Enforced company policies and procedures to strengthen operational standards across departments
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Demonstrated and maintained professionalism in stressful and challenging situations
- Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Supervised employee work assignments and evaluated performance for compliance with standard regulations
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
Sales Associate
Chanel Inc.
Las Vegas, USA
05.2015 - 08.2021
- Carried out duties within a fast-paced retail environment, providing organized stocking methods and plans.
- Maintained a current and accurate inventory by completing daily, monthly, and yearly cycle count audits.
- Trained all new sales employees on effective services and operational strategies.
Client Advisor
Gucci
Las Vegas, USA
03.2014 - 04.2015
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Managed inventory levels at store locations according to corporate guidelines.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
Associate Manager
Coach Inc.
Las Vegas, USA
04.2010 - 03.2014
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and delegated tasks for efficient completion within team environment
- Evaluated performance of team members and provided consistent coaching to improve skills
- Handled responsibilities successfully in manager's absence
Education
Applied Science - Criminal Justice
Las Vegas College
Las Vegas, NV05.2007
Skills
- File and Record Maintenance
- Excellent Problem Solver
- Mentoring and Coaching
- Assignment Delegation
- Decision Making
- Teamwork and Collaboration
- Verbal and Written Communication
- Documentation and Reporting
- Calm Under Pressure
- Time Management
- Strategic Planning
- Customer Service
- Good Judgment
Languages
Spanish
Native/ Bilingual
Timeline
Custodian Supervisor 1
Kern Valley California Prison Industry (CALPIA)
05.2023 - Current
Assistant Store Manager
Michael Kors
05.2022 - 08.2022
Sales Associate
Chanel Inc.
05.2015 - 08.2021
Client Advisor
Gucci
03.2014 - 04.2015
Associate Manager
Coach Inc.
04.2010 - 03.2014
Applied Science - Criminal Justice
Las Vegas College
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