Isaac Garay
Laredo,TX
Summary
Proven leader at Smoothie King with a track record of supervising teams to exceed sales goals by upselling products and enhancing customer satisfaction. Expert in staff development and team management, excel in fast-paced environments, ensuring high-quality service and operational efficiency. Skilled in employee training and adept at resolving complaints, boosting repeat business.
Overview
5
5
years of professional experience
Work History
Crew Shift Leader
Smoothie King
06.2019 - 08.2022
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Upsold additional products and services to customers to boost sales.
Restaurant Busser
Johnny Carinos
08.2018 - 06.2019
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
Cook
Wendys Fast Food
01.2018 - 06.2018
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Bachelor of Science - Mathematics
Texas A&M International University
Laredo, TX12.2025
Skills
- Employee Training
- Staff Development
- Team Management
- Dress Code Enforcement
Languages
Spanish
Full Professional
Timeline
Crew Shift Leader
Smoothie King
06.2019 - 08.2022
Restaurant Busser
Johnny Carinos
08.2018 - 06.2019
Cook
Wendys Fast Food
01.2018 - 06.2018
Bachelor of Science - Mathematics
Texas A&M International University
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