ISAAC GOLDSMITH
NORTH RICHLAND HILLS,TEXAS
Summary
IT professional with over two years of experience managing IT infrastructure and optimizing network performance. Proficient in Jamf MDM, Microsoft 365, and Cisco technologies, with a proven track record in enhancing system reliability and user productivity. Demonstrates strong problem-solving skills and attention to detail, aiming to leverage expertise in network administration to support organizational growth and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System/Network Administrator
Bank of the West
Grapevine, Texas
03.2025 - Current
- Managed IT infrastructure for Bank of The West across 9 locations.
- Developed PowerShell scripts for device imaging, driver management, and Active Directory administration.
- Oversaw enterprise-wide Cisco L2/L3 switching to enhance network performance.
- Automated backup testing through improved Veeam backup and replication services.
- Created conditional access policies in Microsoft Entra/Duo for YubiKey deployment in cloud applications.
- Monitored server health metrics such as disk space utilization, CPU usage, taking corrective action when needed.
Help Desk Manager
Christ Chapel Bible Church
Fort Worth, TX
09.2023 - Current
- Managed the Christ Chapel Help-Desk, supporting 300 employees across 4 campuses.
- Lead Christ Chapels first mass macOS upgrade, including in person training classes for 130 employees.
- Supported Christ Chapel's LAN/WAN using Meraki Wireless and Ruckus switching.
- Improved Christ Chapel IT's documentation, allowing for clear instruction while providing cross training.
- Utilized Microsoft End-point and Jamf to optimize MDM infrastructure.
- Provided End User/Desktop support for macOS, Windows and Microsoft 365.
IT Intern
Christ Chapel Bible Church
Fort Worth, Texas
01.2022 - 07.2024
Service Desk Analyst
Christ Chapel Bible Church
07.2022 - 09.2023
- Assisted with the deployment of new RMM Optimized end-user support for macOS, Windows, and Microsoft 365, enhancing system reliability and user productivity.
- Contributed to RMM deployment, streamlining IT operations.
- Pioneered proactive maintenance protocols, reducing recurring issues and enhancing overall system stability.
- Developed user-friendly guides, empowering staff to troubleshoot common problems.
- Assisted with Desktop deployments and Layer 1 network upgrades.
- Assisted with End-User walkups.
Skills
- TCP/IP
- Cisco Switching
- Ruckus Switching
- Cisco Meraki Wireless
- Jamf MDM
- Microsoft 365
- LAN/WAN
- Windows Server
- PowerShell scripting
- Cisco switching
- System monitoring
- Network access control
- VoIP systems administration
Certification
- Cisco CCNA 201-301, 6c2d7891050c498caea33ad849ce4ae3, https://www.cisco.com/go/verifycertificate
- Comptia Network +, G6GZBFQRMBQEQK5W, https://www.certmetrics.com/comptia/public/verification.aspx/
- LPI-1 Linux Essentials, 4x9aw9s8q7, https://cs.lpi.org/caf/Xamman/certification/verify/LPI000622324/4x9aw9s8q7
- Comptia A+,G6GZBFQRMBQEQK5W
https://www.certmetrics.com/comptia/public/verification.aspx/
Accomplishments
- Managed the Christ Chapel Help-Desk, supporting 300 employees across 4 campuses.
- Lead Christ Chapel's first mass macOS upgrade, including in-person training classes for 130 employees.
- Supported Christ Chapel's LAN/WAN using Meraki Wireless and Ruckus switching.
- Improved Christ Chapel IT's documentation, allowing for clear instruction while providing cross training.
- Utilized Microsoft End-point and Jamf to optimize MDM infrastructure.
- Provided End User/Desktop support for macOS, Windows, and Microsoft 365.
- Assisted with the deployment of new RMM Optimized end-user support for macOS, Windows, and Microsoft 365, enhancing system reliability and user productivity.
- Contributed to RMM deployment, streamlining IT operations.
- Pioneered proactive maintenance protocols, reducing recurring issues and enhancing overall system stability.
- Developed user-friendly guides, empowering staff to troubleshoot common problems.
- Assisted with Desktop deployments and Layer 1 network upgrades.
- Assisted with End-User walkups.
Timeline
System/Network Administrator
Bank of the West
03.2025 - Current
Help Desk Manager
Christ Chapel Bible Church
09.2023 - Current
Service Desk Analyst
Christ Chapel Bible Church
07.2022 - 09.2023
IT Intern
Christ Chapel Bible Church
01.2022 - 07.2024
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