Isaac Gutierrez
Los Fresnos
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Elementary Music Teacher
Los Fresnos CISD
08.2021 - 02.2024
- Enhanced student engagement by incorporating music games and hands-on activities into daily lessons.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, reinforcing key concepts across subjects.
- Increased student participation in school performances by creating diverse musical opportunities for students of all skill levels.
- Established a positive learning environment through consistent classroom management techniques and clear expectations for behavior and achievement.
Student Teacher
Brownsville ISD
01.2021 - 05.2021
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Stood in for teachers to supervise classes, deliver lessons and administer tests.
- Worked with classroom teacher to learn about current standards and best practices.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
Customer Service Cashier
McDonald's Restaurant
06.2020 - 12.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Arts - Music Education
Texas A&M University - Kingsville
Kingsville, TX05.2021
Skills
- Payment Processing
- Account updating
- Service Recommendations
- Escalation management
- Technical Troubleshooting
- Customer Service
- Documentation And Reporting
- Data Entry
Timeline
Elementary Music Teacher
Los Fresnos CISD
08.2021 - 02.2024
Student Teacher
Brownsville ISD
01.2021 - 05.2021
Customer Service Cashier
McDonald's Restaurant
06.2020 - 12.2020
Bachelor of Arts - Music Education
Texas A&M University - Kingsville
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